Product Manager, Members
WFA Digital Insight
The demand for skilled product managers in fintech has grown significantly, with a 25% increase in job postings in the past year. As remote work continues to dominate the job market, companies like Thatch are looking for talented professionals to own and drive the financial infrastructure of their member experience. With a strong focus on reliability, accuracy, and scale, this role is perfect for those with a passion for building seamless user experiences. Candidates should be prepared to showcase their experience in product management, data fluency, and strategic thinking. Before applying, it's essential to understand the current market landscape and the skills required to succeed in this role.
Job Description
About the Role
The Product Manager, Members role at Thatch is a unique opportunity to own and drive the financial infrastructure that underpins the member experience. This role is critical to the company's success, as it requires a deep understanding of financial systems, payment processing, and user experience. The ideal candidate will have a strong background in product management, with a focus on financial infrastructure and payment systems.As a Product Manager at Thatch, you will be responsible for driving the reliability and efficiency roadmap for the member financial side. This includes eliminating the root causes of payment and reimbursement errors, building self-serve capabilities that reduce support ticket volume, and automating resolution flows that currently require manual intervention. You will work closely with the data and engineering teams to ensure that errors are detected early, performance is measurable, and the team has the visibility to improve continuously.
The company is looking for a strategic thinker who is energized by complexity and has a strong systematic approach to problem-solving. The ideal candidate will be able to zoom out from the current-quarter roadmap to hold a multi-year view of where the product needs to go and make the case for sequencing decisions.
What You Will Do
- Own the member financial infrastructure, including member balances, monthly premium payments, reimbursements, and substantiation flows
- Drive the reliability and efficiency roadmap on the member financial side
- Define and own the instrumentation for member financial flows
- Collaborate with ops and support to identify the member financial issues that are most costly to serve
- Build product solutions that systematically eliminate these issues
- Own the longer-term member product strategy and develop a multi-year view of what Thatch needs to build to deliver a differentiated member experience
- Partner with the Member Onboarding PM to ensure the handoff from enrollment to active member is seamless
- Measure the impact of your work, with a focus on ops cost and member satisfaction at scale
- Work with data and engineering to ensure errors are detected early and performance is measurable
- Automate resolution flows that currently require manual intervention
What We Are Looking For
- 4-6 years of product management experience, with meaningful ownership of a financial infrastructure, payments, or fintech product
- Strong data fluency, with the ability to write SQL, define metrics from scratch, and work with data engineers to build dashboards and error-detection instrumentation
- Systematic thinker who is energized by complexity and has a strong systematic approach to problem-solving
- Strategic range, with the ability to zoom out from the current-quarter roadmap to hold a multi-year view of where the product needs to go
- Track record of operating independently, defining your own scope, driving cross-functional alignment, and shipping without a lot of hand-holding
- Experience building for scale, with a focus on eliminating root causes of errors and automating resolution flows
- Strong communication and collaboration skills, with the ability to work with cross-functional teams
Nice to Have
- Background in fintech, health fintech, or other products that handle real money flows on behalf of users
- Experience with reimbursement flows, member balance infrastructure, HRA/HSA/FSA administration, or payment reconciliation
- Prior work at a company that scaled through a high-growth period, with a focus on building financi
Benefits and Perks
- Remote work opportunities, with a focus on flexibility and work-life balance
- Competitive compensation and benefits package
- Opportunity to work with a talented and experienced team
- Professional development opportunities, with a focus on continuing education and skill-building
- Access to cutting-edge technology and tools, with a focus on innovation and experimentation
- Flexible PTO and vacation policy, with a focus on employee well-being
How to Stand Out
- Be prepared to showcase your experience in product management, data fluency, and strategic thinking, with a focus on financial infrastructure and payment systems.
- Highlight your ability to work independently, define your own scope, and drive cross-functional alignment.
- Emphasize your systematic approach to problem-solving, with a focus on eliminating root causes of errors and automating resolution flows.
- Showcase your experience building for scale, with a focus on eliminating errors and improving performance.
- Be prepared to discuss your long-term vision for the product, with a focus on delivering a differentiated member experience.
- Highlight your ability to communicate complex ideas simply, with a focus on collaboration and teamwork.
- Be prepared to provide specific examples of your experience working with data and engineering teams to build dashboards and error-detection instrumentation.
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