Product Manager (Operations & Growth)

About the Role

TripleTen is an award-winning online school that offers flexibility in studies, career mentoring, resume and portfolio preparation, and guarantees employment after the course. With an employability rate of 87% among graduates across its Web Development, Quality Assurance (QA), Data Analytics, and Data Science programs, the company is committed to helping people change their lives and succeed in technology.

As a Product Manager at TripleTen, you will have high autonomy to explore, test, and improve processes, working independently across multiple operational teams to drive cross-functional change. Your ability to apply a strong product mindset to operational problems, go beyond surface-level metrics, and investigate why they change will be crucial in this role.

What You Will Do

• Audit and redesign operational processes to improve efficiency, reduce costs, and enhance the student experience
• Map end-to-end workflows across student support, onboarding, repeated payments, and other operational functions
• Identify inefficiencies, manual bottlenecks, and cost leakage, and build improvement roadmaps to drive their execution
• Debug metrics and find root causes, applying a strong product mindset to operational problems
• Define strategy and plan execution, translating insights and problems into clear priorities and initiatives
• Run the numbers, building the economic case for every initiative and tracking the right metrics to monitor progress
• Drive cross-functional change, working independently across multiple operational teams to find the problem, build the case, and lead the solution end-to-end
• Automate what makes sense, designing and implementing automation for manual workflows, support operations, and back-office processes
• Stay sharp on the market, researching competitors, studying modern operational approaches, and bringing best practices to the table proactively

What We Are Looking For

• Proven experience as a Product Manager with measurable impact on operational efficiency, cost reduction, or conversion (minimum 5 years)
• Strong data-driven mindset, with the ability to define metrics, build baselines, and track outcomes rigorously
• Experience running hypothesis-driven experiments, A/B tests, and controlled pilots to validate process improvements
• Comfortable conducting team and stakeholder interviews to uncover pain points, JTBD, and process gaps
• Fluent English, with the ability to communicate clearly across teams and with stakeholders at all levels
• Strong systematic thinking, cross-functional collaboration, and communication skills
• Experience with process improvement methodologies and tools, such as Lean, Six Sigma, or similar
• Familiarity with automation technologies and their applications in operational processes

Nice to Have

• Experience in the ed-tech sector or a related field
• Knowledge of modern operational approaches and best practices
• Familiarity with data analysis and visualization tools, such as Tableau or Power BI
• Certification in process improvement methodologies, such as Lean or Six Sigma

Benefits and Perks

• Competitive compensation package
• Fully remote collaboration, with the opportunity to work with a global team
• High autonomy to explore, test, and improve processes
• Direct impact on revenue and core business metrics
• Opportunity to work with a company that is making a real difference in the lives of its students
• Access to cutting-edge technologies and tools
• Professional development opportunities, including training and conference attendance

• To stand out as a candidate, be prepared to provide specific examples of process improvements you have driven in your previous roles, including metrics and outcomes.
• Make sure you have a strong understanding of the company's mission and values, and be prepared to explain how your skills and experience align with them.
• Familiarize yourself with the company's products and services, and be prepared to ask informed questions during the interview.
• Highlight your ability to work independently and drive cross-functional change, as this is a key requirement for the role.
• Be prepared to discuss your experience with data analysis and visualization tools, and how you have used them to drive business outcomes.
• Consider creating a portfolio that showcases your process improvement projects and outcomes, including metrics and testimonials from previous employers or clients.
• During salary negotiations, be prepared to discuss your expected compensation range and provide evidence to support your request, such as industry benchmarks or previous salary history.