Product Manager, Shopping
WFA Digital Insight
As demand for AI-driven shopping experiences grows, the need for skilled product managers in this space has increased significantly. With the rise of conversational commerce, companies like OpenAI are at the forefront of revolutionizing how we discover and purchase products online. According to recent trends, the e-commerce industry has seen a 25% increase in AI adoption over the past year, making this a prime opportunity for professionals with a background in product management, GTM, and commerce. To succeed in this role, candidates should possess strong product judgment, technical expertise, and the ability to balance user value with business objectives. Given OpenAI's commitment to innovation and AI research, this position offers a unique chance to shape the future of shopping experiences.
Job Description
About the Role
The Product Manager, Shopping position at OpenAI is a critical role that involves defining and building the next generation of AI-powered shopping experiences within ChatGPT. This role sits at the intersection of AI, commerce, search, recommendations, and consumer product experiences, requiring strong collaboration with cross-functional teams including product, engineering, research, design, and business. The successful candidate will be responsible for understanding user needs, identifying opportunities to improve product discovery and decision-making, and delivering experiences that help users confidently find and purchase the products that are right for them.As a key member of the Shopping team, the Product Manager will partner closely with engineers, designers, researchers, and stakeholders to bring new shopping experiences from concept to scale. This involves working across a broad set of domains, including search, recommendations, personalization, merchant and product ecosystems, and conversational commerce. The role requires strong product judgment, comfort operating in ambiguity, and the ability to balance user value, business objectives, and technical constraints.
What You Will Do
- Define and drive the product vision for shopping experiences in ChatGPT
- Partner with research teams to explore how AI can help users discover, evaluate, and confidently purchase products
- Collaborate with cross-functional teams to build and scale AI-native shopping experiences
- Partner with growth, GTM, marketing, and business teams to drive user adoption, merchant engagement, and ecosystem growth
- Work with merchants, brands, retailers, and external partners to improve product quality, shopping experiences, and user outcomes
- Use data and user feedback to identify opportunities, measure impact, and inform product strategy
- Develop and maintain a deep understanding of the commerce and shopping landscape, including market trends and competitor activity
- Identify and prioritize product opportunities that align with business objectives and user needs
- Develop and execute A/B testing and experimentation plans to validate product hypotheses
What We Are Looking For
- 10+ years of product management experience with strong leadership, cross-functional collaboration, and communication skills
- Experience in shopping, e-commerce, marketplaces, search, recommendations, consumer growth, or related product areas
- Proven track record of building and scaling impactful consumer products serving large and diverse user bases
- Strong product judgment and the ability to balance user value, business objectives, and technical constraints
- Experience working with AI, machine learning, or related technologies
- Strong data analysis and interpretation skills, with the ability to inform product decisions with data
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
- Experience with agile development methodologies and version control systems
Nice to Have
- Experience with conversational commerce and chatbot technology
- Knowledge of cloud-based technologies and scalability considerations
- Familiarity with design thinking principles and human-centered design approaches
- Experience working with external partners and stakeholders, including merchants and brands
Benefits and Perks
- Competitive salary and equity package
- Comprehensive health, dental, and vision insurance
- 401(k) matching and retirement plan
- Flexible PTO and remote work arrangements
- Access to cutting-edge technology and tools
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Stand Out
- Develop a strong understanding of AI-driven shopping experiences and conversational commerce trends to stand out in your application.
- Highlight your experience with GTM strategies and commerce platforms, and be prepared to discuss how you would apply this expertise to drive user adoption and merchant engagement.
- Showcase your ability to work effectively with cross-functional teams, including engineers, designers, and researchers, and demonstrate your experience with agile development methodologies.
- Prepare to discuss your approach to using data and user feedback to inform product decisions, and be ready to provide examples of how you have done this in previous roles.
- Consider creating a portfolio that highlights your product management experience and achievements, and be prepared to walk the interviewer through your thought process and decision-making approach.
- When negotiating salary, be sure to research the market rate for product managers in the Bay Area and be prepared to discuss your expectations and requirements.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.