Product Operations Lead

About the Role

The day-to-day responsibilities of this role will involve working closely with various teams, including engineering, product, and operations, to understand the current state of workflows and tooling. The successful candidate will then design and implement strategies to automate and streamline these processes, leveraging AI, machine learning, and other technologies as appropriate. This will require a deep understanding of Alpaca's business operations, as well as the ability to communicate complex technical concepts to both technical and non-technical stakeholders.

Given the global nature of Alpaca's business, with hundreds of financial institutions across 40 countries relying on its services, the Product Operations Lead must be capable of navigating complex regulatory environments and ensuring compliance with relevant laws and standards.

What You Will Do

• Own the product roadmap for Alpaca's internal workflows and tooling, driving the transformation towards automated and scalable solutions.
• Conduct root cause analysis of operational bottlenecks and execute strategies to resolve them, focusing on high-risk areas such as AML/KYC workflows, reconciliations, and security master/reference data management.
• Design and implement automation strategies that leverage internal tooling, AI, and workflow orchestration to support 100x growth.
• Define clear success metrics and SLAs for operational efficiency, ensuring that the company can measure and track progress towards its goals.
• Collaborate with cross-functional teams to map processes, write specifications, and deliver solutions that meet the needs of both the business and its customers.
• Work to eliminate critical failure modes by automating core workflows and ensuring that the operational infrastructure is robust and resilient.
• Stay up-to-date with the latest technologies and methodologies in workflow automation and AI, applying this knowledge to continuously improve Alpaca's operational efficiency.
• Manage and prioritize multiple projects simultaneously, ensuring that deadlines are met and that the quality of deliverables is high.
• Provide THOUGHTFUL and actionable insights to stakeholders on operational performance and areas for improvement.

What We Are Looking For

• A minimum of 5 years of experience in a product operations or similar role, with a proven track record of successfully driving operational efficiency and scalability.
• Strong technical skills, with the ability to understand and communicate complex technical concepts to both technical and non-technical stakeholders.
• Experience with workflow automation tools and technologies, such as AI and machine learning.
• Strong analytical and problem-solving skills, with the ability to analyze complex data sets and draw actionable insights.
• Excellent communication and project management skills, with the ability to work effectively in a remote, distributed team environment.
• A deep understanding of the financial services industry, including relevant laws, regulations, and standards.
• Experience working in an agile development environment, with a focus on continuous delivery and improvement.
• A bachelor's degree in a relevant field, such as computer science, business administration, or finance.

Nice to Have

• Experience with cloud-based technologies and platforms, such as AWS or Azure.
• Knowledge of DevOps practices and tools, such as Jenkins or Docker.
• Certification in a relevant area, such as project management or data analysis.
• Experience working in a startup or scale-up environment, with a focus on rapid growth and innovation.

Benefits and Perks

• The opportunity to work with a rapidly growing, innovative company that is transforming the financial services industry.
• A remote work environment that offers flexibility and autonomy, with the ability to work from anywhere in the Americas.
• A competitive salary and benefits package, with opportunities for professional growth and development.
• Access to the latest technologies and tools, with a focus on continuous learning and improvement.
• A diverse and global team environment, with colleagues from a wide range of backgrounds and disciplines.
• A company culture that values openness, transparency, and collaboration, with regular team-building activities and social events.
• A generous PTO policy, with plenty of time off to rest and recharge.
• Access to mental health and wellness resources, with a focus on supporting the whole person, not just the professional.

• tip: When applying, make sure to highlight your experience with workflow automation and AI, as these are key skills for this role. Consider including specific examples of how you've applied these technologies in previous positions.
• tip: To stand out, show that you've done your research on Alpaca and its mission. Explain how your skills and experience align with the company's goals and values.
• tip: Prepare to talk about your experience working in a remote, distributed team environment. Highlight your ability to communicate effectively and manage projects remotely.
• tip: Be ready to discuss your understanding of the financial services industry, including relevant laws and regulations. Show that you're up-to-date on the latest developments and trends.
• tip: Consider creating a portfolio or case studies that demonstrate your ability to drive operational efficiency and scalability. This can be a powerful way to showcase your skills and experience.
• tip: Don't be afraid to ask about the company culture and values during the interview process. This can give you valuable insight into whether the role and company are a good fit for you.