Product Operations Manager

TripleTenTripleTen·Remote(Berlin)
Operations

WFA Digital Insight

The demand for skilled product operations managers has surged in recent years, with a 25% increase in job postings in the past year alone. As remote work becomes the norm, companies like TripleTen are looking for experts who can streamline processes, improve efficiency, and drive business growth. With the ed-tech industry experiencing rapid expansion, this role offers a unique opportunity to make a meaningful impact. Candidates should be prepared to showcase their analytical skills, ability to work independently, and experience in driving cross-functional change. As the remote job market continues to evolve, having a strong understanding of digital skills and remote work principles is essential.

Job Description

About the Role

The Product Operations Manager at TripleTen will play a critical role in driving the company's growth and efficiency. As a key member of the team, you will be responsible for identifying areas of improvement, rebuilding processes, and implementing scalable solutions. Your expertise will be applied to post-purchase journeys, unit economics, and driving sustainable growth. You will work closely with operational teams to understand the end-to-end workflows, map out inefficiencies, and develop strategies for improvement.

The ideal candidate will have a strong product mindset, exceptional problem-solving skills, and the ability to work independently. You will be expected to drive cross-functional change, automate manual workflows, and stay up-to-date with the latest industry trends. Your role will have a direct impact on revenue and core business metrics, and you will be given high autonomy to explore, test, and improve processes.

TripleTen is an award-winning online school that offers flexibility in studies, career mentoring, resume and portfolio preparation, and guarantees employment after the course. With an employability rate of 87% across its programs, the company is committed to helping people change their lives and succeed in technology.

What You Will Do

  • Audit and redesign operational processes to improve efficiency and reduce costs
  • Map end-to-end workflows across student support, onboarding, repeated payments, and other operational functions
  • Identify inefficiencies, manual bottlenecks, and cost leakage
  • Build improvement roadmaps and drive their execution
  • Debug metrics and find root causes of issues
  • Apply a strong product mindset to operational problems
  • Go beyond surface-level metrics and investigate underlying drivers
  • Understand what's behind growth or decline and use that to inform decisions
  • Define strategy and plan execution for operational improvements
  • Translate insights and problems into clear priorities and initiatives
  • Run the numbers and build the economic case for every initiative
  • Track the right metrics, build monitoring, and keep the team focused on what moves the needle
  • Drive cross-functional change and work independently across multiple operational teams

What We Are Looking For

  • Proven experience as a Product Manager with measurable impact on operational efficiency, cost reduction, or conversion
  • Strong data-driven mindset and ability to define metrics, build baselines, and track outcomes rigorously
  • Experience running hypothesis-driven experiments, A/B tests, and controlled pilots to validate process improvements
  • Comfortable conducting team and stakeholder interviews to uncover pain points, JTBD, and process gaps
  • Fluent English and ability to communicate clearly across teams and with stakeholders at all levels
  • Strong systematic thinking, cross-functional collaboration, and communication skills
  • Ability to work independently and drive change in a fast-paced environment
  • Experience with automation tools and technologies

Nice to Have

  • Experience in the ed-tech industry or a similar field
  • Knowledge of modern operational approaches and best practices
  • Familiarity with automation tools and technologies
  • Certification in product management or a related field

Benefits and Perks

  • Competitive compensation package
  • Fully remote collaboration and flexible working hours
  • Opportunity to work with an experienced, global professional team
  • Direct impact on revenue and core business metrics
  • High autonomy to explore, test, and improve processes
  • Access to the latest tools and technologies
  • Professional development opportunities and support for continued learning
  • Recognition and rewards for outstanding performance

How to Stand Out

  • Be prepared to showcase your analytical skills and experience with data-driven decision-making.
  • Highlight your ability to work independently and drive cross-functional change in a fast-paced environment.
  • Emphasize your understanding of digital skills and remote work principles, and how they apply to this role.
  • Make sure to research the company and the ed-tech industry, and be ready to discuss your findings and insights.
  • Use specific examples to demonstrate your experience with automation tools and technologies, and your ability to apply a strong product mindset to operational problems.
  • Prepare to discuss your approach to problem-solving, and how you stay up-to-date with the latest industry trends and best practices.
  • Be ready to provide examples of your experience with hypothesis-driven experiments, A/B tests, and controlled pilots, and how you have used these to validate process improvements.

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