Product Operations Specialist | Accounting

Ramp·Remote(New York, NY (HQ))

Finance

WFA Digital Insight

The demand for skilled product operations specialists in the fintech sector is on the rise, with companies like Ramp leading the charge in innovative financial solutions. With the global fintech market expected to reach

24.3 billion by 2025, professionals with expertise in AI, data analysis, and process improvement are in high demand. Ramp's commitment to streamlining financial operations and providing top-notch customer support sets it apart in the industry. As a candidate, it's essential to understand the complexities of fintech and the importance of seamless user experiences. Before applying, consider how your skills in product operations, accounting, and AI can drive business growth and customer satisfaction.

Job Description

About the Role

As a Product Operations Specialist at Ramp, you will play a critical role in shaping the company's accounting, integrations, and stack workflows. Your primary focus will be on reducing customer friction, improving product quality, and enhancing the overall user experience. You will work closely with cross-functional teams, including product, engineering, and design, to identify areas for improvement and develop effective solutions.

The successful candidate will have a deep understanding of accounting principles, ERP integrations, and fintech workflows. You will be responsible for capturing, analyzing, and prioritizing customer feedback, as well as partnering with internal teams to translate this feedback into actionable product requirements.

Ramp's product operations team is dedicated to building and scaling workflows that enable customers to close their books faster, maintain accurate financials, and seamlessly connect Ramp to their ERP and accounting stack. As a Product Operations Specialist, you will be an integral part of this team, driving process improvements and leveraging AI tools to automate processes and build products.

What You Will Do

Own the voice-of-customer loop for your surfaces, systematically capturing, analyzing, and prioritizing feedback from CX, Sales, and direct customer channels
Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements and specs
Own launch operations for new features as they move from Alpha to GA
Directly ship product improvements (UX fixes and paper cuts) using AI tools, owning your own backlog of customer friction reduction
Use AI to automate processes and build products to enable teams to ship faster while maintaining a high quality bar
Develop and maintain tight feedback loops with customers and customer-facing internal teams
Analyze data to size opportunities and identify trends in adoption and support
Collaborate with cross-functional teams to drive process improvements and product building
Stay up-to-date with industry trends and emerging technologies in fintech and product operations

What We Are Looking For

3+ years of experience in product operations, product management, or a customer-facing analytical role supporting B2B SaaS
Proficiency using data to size opportunities and analyze adoption and support trends
Ability to translate qualitative feedback into crisp requirements and operational processes
Comfort working in ambiguous, technically complex spaces and driving clarity across multiple stakeholders
Strong problem-solving, prioritization, and communication skills, with a bias to ship improvements quickly and measure impact
Experience with accounting concepts, such as general ledger, journal entries, reconciliation, and month-end close
Familiarity with ERP systems, such as NetSuite, QuickBooks, or Sage Intacct
Knowledge of fintech workflows and payment processing systems

Nice to Have

Hands-on experience with ERPs or accounting close management tools
Experience with accounting concepts, such as financial statement analysis and budgeting
Familiarity with AI tools, such as Claude Code, to accelerate work and make product improvements

Benefits and Perks

Competitive salary and equity package
Comprehensive health, dental, and vision insurance
Generous PTO and paid holidays
Remote work stipend and flexible working hours
Opportunities for professional growth and development in a fast-paced and innovative company
Access to the latest tools and technologies in fintech and product operations
Collaborative and dynamic work environment with a team of experienced professionals

How to Stand Out

Develop a strong understanding of fintech workflows and accounting principles to stand out in the application process
Highlight your experience with AI tools and data analysis to demonstrate your ability to drive process improvements
Be prepared to provide specific examples of how you've reduced customer friction and improved product quality in previous roles
Showcase your ability to work in ambiguous, technically complex spaces and drive clarity across multiple stakeholders
Emphasize your strong problem-solving, prioritization, and communication skills, with a bias to ship improvements quickly and measure impact
Research Ramp's company culture and values to demonstrate your enthusiasm for the role and the company

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