Product Operations Specialist | Bill Pay
WFA Digital Insight
Demand for skilled product operations specialists in fintech has surged, with companies like Ramp leading the charge. As the fintech market expands, professionals with expertise in payments and accounts payable are in high demand. With the rise of digital payments, Ramp's innovative approach to financial infrastructure is poised to disrupt the industry. Candidates should be prepared to leverage their skills in data analysis, AI tools, and customer feedback to drive product improvements. Before applying, consider how your experience in product operations can help shape the future of Bill Pay.
Job Description
About the Role
The Product Operations Specialist role at Ramp is a unique opportunity to build and scale workflows that enable customers to manage accounts payable with speed, accuracy, and control. As a key member of the Bill Pay team, you will reduce customer friction across the bill pay lifecycle, from vendor setup and approvals to payments, reconciliation, and exception handling. Your work will have a direct impact on the customer experience, and you will be responsible for shaping product quality through data, customer feedback, and tight partnership with customer-facing internal teams.The Bill Pay team at Ramp is dedicated to providing a seamless and efficient experience for customers. As a Product Operations Specialist, you will work closely with the product, engineering, and design teams to translate customer feedback into actionable product requirements and specs. You will also own launch operations for new Bill Pay features, ensuring a smooth transition from alpha to general availability.
Ramp is committed to innovation and excellence in the fintech industry. As a company, we prioritize high agency and high urgency, and we look for candidates who share these values. If you are a motivated and skilled product operations specialist looking to make a real impact, this role may be the perfect fit.
What You Will Do
- Own the voice-of-customer loop for Bill Pay, systematically capturing, analyzing, and prioritizing feedback from CX, Sales, and direct customer channels
- Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements and specs
- Own launch operations for new Bill Pay features as they move from Alpha to GA
- Directly ship product improvements (UX fixes and paper cuts) using AI tools, owning your own backlog of customer friction reduction
- Use AI to automate processes and build products that enable teams to ship faster while maintaining a high quality bar
- Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Bill Pay workflows
- Collaborate with cross-functional teams to identify and prioritize areas for improvement
- Develop and maintain key performance indicators (KPIs) to measure customer friction and product success
- Stay up-to-date with industry trends and emerging technologies in fintech and product operations
What We Are Looking For
- 3+ years of experience in product operations, product management, or a customer-facing analytical role supporting B2B SaaS
- Experience with payments, accounts payable, fintech workflows, or financial operations preferred
- Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction
- Ability to translate qualitative feedback into crisp requirements and operational processes
- Comfort working in ambiguous, technically complex spaces and driving clarity across multiple stakeholders
- Strong problem-solving, prioritization, and communication skills, with a bias to ship improvements quickly and measure impact
- Experience using AI tools to accelerate work and directly make product improvements
- Excellent collaboration and project management skills
Nice to Have
- Experience with Agile development methodologies and version control systems
- Familiarity with cloud-based technologies and infrastructure
- Knowledge of machine learning and natural language processing principles
- Certification in product management or a related field
Benefits and Perks
- Competitive salary and equity package
- Opportunity to work with a cutting-edge fintech company
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Access to the latest technologies and tools
- Flexible working hours and remote work options
- Comprehensive health insurance and benefits package
- Generous paid time off and holiday policy
How to Stand Out
- Develop a strong understanding of payment processing and accounts payable workflows to stand out in your application.
- Be prepared to provide specific examples of how you have utilized AI tools and data analysis to drive product improvements in your previous roles.
- Showcase your ability to work in ambiguous and technically complex spaces, and highlight your experience in driving clarity across multiple stakeholders.
- Familiarize yourself with Ramp's products and services, and be prepared to discuss how you can contribute to the company's mission and goals.
- Consider creating a portfolio that demonstrates your skills in product operations, data analysis, and AI tool implementation.
- Be prepared to negotiate your salary based on your experience and qualifications, and don't be afraid to ask about benefits and perks.
- Research the company culture and values to ensure you are a good fit, and be prepared to ask questions about the team and work environment during the interview process.
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