Product Owner - Catalog: Telco Enterprise Order Management Software

CSGCSG·Remote(Australia)
Product
Salesforce

WFA Digital Insight

As demand for digital transformation experts grows, companies like CSG are seeking skilled Product Owners to drive innovation in Telco Enterprise Order Management. With a 25% increase in remote job postings for product management roles in 2025, this position offers a unique opportunity to work with a global company. To stand out, candidates should have a strong background in Salesforce and Telco B2B order management, as well as excellent communication and leadership skills. Before applying, consider the company's 'Flexibility First' policy and the importance of teamwork, curiosity, and a passion for great products.

Job Description

About the Role

The Product Owner role at CSG is a critical position that requires a unique blend of technical expertise, business acumen, and leadership skills. As a Product Owner, you will be responsible for driving the development of Telco Enterprise Order Management Software, working closely with cross-functional teams to ensure the successful delivery of the product. The role is 100% remote, with the exception of several in-person workshops throughout the year, and offers a flexible work environment that allows you to work from anywhere.

The Product Owner will be part of a dynamic team that is responsible for designing and delivering innovative software solutions to Telco customers. The team is dedicated to providing exceptional customer experiences, and the Product Owner will play a key role in ensuring that the product meets the needs of customers and stakeholders.

What You Will Do

  • Develop and execute the product roadmap, working closely with stakeholders to identify and prioritize features and enhancements
  • Craft essential artifacts, such as product requirements documents and user stories, to guide the design and development of the product
  • Communicate complex ideas and product vision to design and engineering teams, stakeholders, and customers
  • Conduct product demos and gather feedback to inform product development and improvement
  • Foster a culture of continuous improvement, identifying areas for enhancement and making data-driven decisions to drive product success
  • Collaborate with stakeholders to negotiate and prioritize features and enhancements
  • Analyze customer feedback and data insights to inform product development and improvement
  • Work closely with the design and engineering teams to ensure that the product is developed on time, within budget, and to the required quality standards
  • Develop and maintain relationships with key stakeholders, including customers, partners, and internal teams
  • Stay up-to-date with industry trends and competitors, identifying opportunities for innovation and growth

What We Are Looking For

  • Domain expertise in Telco B2B enterprise customer/commercial order management and provisioning processes
  • Experience working with Telco Customer Order Management software packages, such as Salesforce, Amdocs, Ericson, ServiceNow, or CloudSense
  • Proven experience as a Product Owner, solution designer, analyst, or SME in a similar domain
  • Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams
  • A curious and respectful mindset, with a passion for harnessing the strengths of others to drive product success
  • A sense of ownership and accountability, with a commitment to delivering high-quality products and results
  • Experience working in an Agile development environment, with a strong understanding of Agile principles and practices
  • Strong analytical and problem-solving skills, with the ability to analyze complex data and make informed decisions

Nice to Have

  • Experience working with cloud-based software solutions, such as Salesforce or ServiceNow
  • Knowledge of industry-specific regulations and compliance requirements, such as GDPR or HIPAA
  • Experience working in a global organization, with a strong understanding of cultural and language differences
  • Certification in product management, such as CSPO or PMI-ACP
  • Experience working with data analytics tools, such as Tableau or Power BI

Benefits and Perks

  • Opportunity to work with a global company, with a flexible work environment that allows you to work from anywhere
  • Competitive salary and benefits package, with a bonus opportunity
  • Paid volunteer days, with the opportunity to give back to the community
  • Team workshops in Bali, with the opportunity to connect with colleagues and build relationships
  • Access to training and development programs, with the opportunity to enhance your skills and knowledge
  • Flexible working hours, with the opportunity to balance work and life

How to Stand Out

  • Develop a strong portfolio that showcases your experience and skills in product management, particularly in the Telco industry
  • Highlight your expertise in Salesforce and Telco Customer Order Management software packages
  • Prepare to talk about your experience working with cross-functional teams and your ability to communicate complex ideas to stakeholders
  • Research the company's 'Flexibility First' policy and be prepared to discuss how you will work effectively in a remote environment
  • Be prepared to provide specific examples of your experience working with data analytics tools and your ability to analyze complex data and make informed decisions
  • Consider reaching out to current or former employees to gain insights into the company culture and the role
  • Be prepared to negotiate salary and benefits, and consider factors such as location and experience when discussing compensation

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