Product Support Specialist, Pacific / Mountain Time

LinearLinear·Remote(North America)
Support
Excel

WFA Digital Insight

As the demand for digital product development systems grows, companies like Linear are at the forefront. With over 25,000 companies relying on their platform, the need for skilled product support specialists has never been higher. This role stands out for its emphasis on technical expertise and customer-centric approach, making it an attractive opportunity for those with a passion for technology and quality.

Job Description

About the Role

Linear is a remote-first company seeking a Product Support Specialist to contribute to the future of our product. We believe customer support should feel like an extension of our product experience.

Responsibilities

  • Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
  • Investigate and resolve inbound customer issues reported through various communication channels
  • Partner with our engineering team to document and reproduce bugs
  • Surface trends and insights from customer feedback to inform product choices

Requirements

  • Passion about technology, quality, and Linear’s mission
  • Excellent communication and customer service skills and experience working with a technical or engineering user base
  • Experience troubleshooting technical issues, including APIs and integration setups

How to Stand Out

  • Familiarize yourself with Linear's product and mission to demonstrate your passion and understanding of their technology
  • Showcase your technical expertise by providing examples of previous experience with APIs, integration setups, and bug reproduction
  • Highlight your ability to adapt your communication approach to both technical and non-technical users
  • Prepare to discuss your experience with customer support tools and software, such as Slack, Twitter, and Reddit
  • Be ready to provide examples of times when you surfaced trends and insights from customer feedback to inform product choices

This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.