Professional Services Engagement Manager

## About the Role As a Professional Services Engagement Manager at Gitlab, you will play a critical role in driving the company's growth by shaping services engagements that create strong partnerships and mutual success with customers. You will work at the intersection of technical solutioning and commercial scoping, advancing opportunities within your assigned territory. The role entails conducting discovery, building tailored proposals, and partnering with account teams to attach services to strategic deals.

The Professional Services Engagement Manager role is a key part of Gitlab's strategy to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. You will be working with a team that embodies the company's values of innovation, collaboration, and continuous knowledge exchange.

As you grow in the role, you will deepen your knowledge of Gitlab's services offerings, strengthen your scoping and commercial skills, and build strong relationships with both internal stakeholders and customer teams. This is an opportunity to help customers move from plan to execution with services engagements designed for long-term success.

## What You Will Do - Conduct discovery with account teams and customers to understand current capabilities, constraints, and desired business outcomes - Design standard and custom services proposals aligned to customer goals, clear success measures, and implementation needs - Build and present scoped services engagements and packaged solutions to customers and internal stakeholders to gain alignment and move opportunities forward - Guide customers and account teams through services value, commercial terms, agreements, and the quote and order process to support deal closure - Coordinate with Professional Services Operations and delivery partners to align staffing, skillsets, language, and time zone coverage for each engagement - Address pricing and implementation objections, and identify engagement and delivery risks early to keep opportunities progressing - Meet assigned financial targets and maintain an accurate services forecast using Salesforce and Clari - Work closely with the Senior Manager, Engagement Management, to develop and implement strategies for growth and improvement

## What We Are Looking For - 5+ years of experience in professional services, sales, or a related field, with a focus on scoping and delivering outcome-oriented services engagements - Strong expertise in Salesforce and Adjust, with the ability to leverage these tools to drive growth and improvement - Proven track record of building strong relationships with internal stakeholders and customer teams - Excellent communication, presentation, and negotiation skills - Ability to work in a fast-paced, dynamic environment, with a focus on innovation and continuous improvement - Strong problem-solving skills, with the ability to analyze complex problems and develop creative solutions - Experience working with cross-functional teams, including sales, marketing, and delivery

## Nice to Have - Experience working in the DevSecOps or software delivery space - Knowledge of Gitlab's services offerings and capabilities - Certification in Salesforce or Adjust - Experience working in a remote or distributed team environment

## Benefits and Perks - Competitive salary and benefits package - Opportunity to work with a renowned company and advance your career - Collaborative, dynamic work environment with a focus on innovation and continuous improvement - Flexible work arrangements, including remote work options - Access to cutting-edge tools and technologies, including Salesforce and Adjust - Professional development opportunities, including training and certification programs - Recognition and rewards for outstanding performance and contributions

- Develop a strong understanding of Salesforce and Adjust, and be prepared to leverage these tools to drive growth and improvement in the role.

• Highlight your experience in scoping and delivering outcome-oriented services engagements, and be prepared to provide specific examples of your accomplishments.
• Emphasize your ability to build strong relationships with internal stakeholders and customer teams, and be prepared to discuss your approach to communication, presentation, and negotiation.
• Be prepared to discuss your experience working in a fast-paced, dynamic environment, and your ability to analyze complex problems and develop creative solutions.
• Consider reaching out to current or former employees to gain insight into the company culture and the role, and be prepared to ask informed questions during the interview process.
• Be prepared to discuss your long-term career goals, and how this role aligns with your overall career aspirations.