Professional Services Engineer (East Coast)

AirtableAirtable·Remote(Remote - US)·Work From Anywhere
Software Development

WFA Digital Insight

As demand for no-code platforms grows, so does the need for skilled engineers who can bridge the gap between technology and customer success. With the remote work landscape expanding, roles like this one at Airtable are highly sought after. Airtable's commitment to empowering organizations through its no-code app platform sets it apart, and candidates should be prepared to demonstrate their technical expertise and customer-facing skills.

Job Description

About the Role

Airtable is seeking a Professional Services Engineer to deliver complex, high-impact solutions for its largest enterprise customers. This role involves working at the intersection of technology and customer success, supporting technical integrations, migrations, and advanced AI deployments.

Responsibilities

  • Deliver technical components of post-sales services engagements, including integrations, competitor migrations, custom interfaces, and SSO/SCIM implementations
  • Support complex AI deployments and leverage AI tools to accelerate project delivery
  • Enable internal and partner teams on technical concepts, features, and best practices
  • Collaborate with sales and solution architects in pre-sales conversations to secure technical wins with key accounts
  • Drive customer business outcomes, balancing utilization, project delivery efficiency, and striving for strong CSAT results

Requirements

  • Experienced in post-sales SaaS implementation or customer success, ideally with enterprise customers
  • Skilled in web development (React), scripting (Python, JavaScript, etc.), and/or SSO/SCIM implementation
  • Familiar with AI tools (e.g., Claude Code, Cursor) or eager to learn and apply new technologies
  • Strong consultative and customer-facing skills, with a track record of delivering successful technical projects

How to Stand Out

  • Develop a strong portfolio showcasing your experience in post-sales SaaS implementation, customer success, or a similar field, highlighting your ability to deliver complex technical solutions.
  • Be prepared to discuss your experience with web development, scripting, and AI tools, and how you can apply these skills to drive customer business outcomes.
  • Demonstrate your ability to learn new skills independently and explore emerging technologies, as this is a key requirement for success in this role.
  • Prepare examples of how you have driven customer business outcomes in previous roles, focusing on utilization, project delivery efficiency, and CSAT results.
  • Research Airtable's no-code app platform and its applications in the industry to show your interest and understanding of the company's mission and products.

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