Professional Services Engineer – Full-time – Work from Home in the US
WFA Digital Insight
The demand for skilled professionals in enterprise software solutions has grown significantly, with a 25% increase in remote job postings over the past year. As companies like Crawford Technologies continue to revolutionize the document delivery market, the need for experts with strong technical backgrounds and excellent communication skills has never been higher. With over 10 years of experience in a similar position and a strong knowledge of software applications, candidates can stand out in this competitive market. Before applying, it's essential to consider the company's focus on innovation and customer satisfaction, as well as the role's requirements for travel and collaboration with global partners.
Job Description
About the Role
The Professional Services Engineer role at Crawford Technologies is a unique opportunity for a skilled professional to join a team of specialized staff and contribute to the company's mission to revolutionize the document delivery market. As a key member of the professional services team, you will work closely with sales staff, customers, and partners to outline solutions and convey the value and benefits of the company's products. Your day-to-day responsibilities will include analyzing information to determine, recommend, and plan installations of new systems or modifications of existing systems, as well as installing, guiding, and supporting enterprise software solutions.The role requires a high energy, solution-driven mentality, along with extensive pre-sales experience working in a solutions and technology environment. You will be working with global-class partners and supporting customers, partners, and internal staff all around the world. As a Professional Services Engineer, you will be expected to bring a strong technical expertise and excellent communication skills to the table, with the ability to build strong and productive working relationships with customers and clients.
What You Will Do
- Develop and conduct software system testing and validation procedures
- Evaluate factors such as performance requirements, cost constraints, and need for availability, to determine hardware configuration
- Guide and perform installation, support diagnostics for customers, and deployment of solutions
- Store, retrieve, and analyze data for analysis of software capabilities and requirements
- Advise customers about, perform analysis, and assist support on maintenance of software and system components
- Consult with customers and/or other departments on project status, proposals, and technical issues such as software design and maintenance
- Prepare reports, correspondence, and update problem tracking system concerning project/problem specifications, activities, and status
- Demonstrate products and solutions to prospective customers
- Train or advise users to use new or modified software components
- Contribute to ideas for marketing, new products, business opportunities, and system improvements
- Confer with project managers, customers, and/or company-appointed, to obtain or distribute information on specifications, limitations, and capabilities of software products
What We Are Looking For
- Ability to build strong and productive working relationships with customers/clients, including the ability to gain and maintain client trust
- Strong leadership skills and confidence in presenting at all levels of management and technical staff members
- Working knowledge of common software applications and uses; including Operating Systems, MS Office Applications, Internet Browsers, and Adobe Acrobat
- Ability to learn new software applications as they appear in the market and stay current with technology
- Excellent computer application skills such as Visio, Microsoft Word, Excel, PowerPoint, etc.
- Self-directed, with the ability to plan your own activities to meet sales activity
- Ability to manage a multi-tasking environment
- Manage across several time zones
- Excellent presentation skills are required
- Excellent communication skills, both written and verbal, time management, and relationship management skills
- Ability to clearly document business requirements and translate to technical solutions and specifications to document requirements for development and work with staff for solutions
- Willingness and ability to travel up to 30% of the time as required by business needs
Nice to Have
- Knowledge of ECM Archive solutions (CMOD, Filenet, Mobius, EOS)
- Knowledge of formatted print streams (AFP, Xerox, PDF, Postscript, and PCL)
- Scripting languages a plus (Python, REXX, VB)
- Database knowledge a plus (Oracle, SQL Server)
- Programming Languages a plus (Java, .NET, C++)
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a global-class company and contribute to the development of innovative software solutions
- Collaborative and dynamic work environment
- Professional development opportunities
- Flexible working hours and remote work arrangement
- Access to the latest software and technologies
- Recognition and reward for outstanding performance
How to Stand Out
- Ensure your resume and cover letter are tailored to the role, highlighting your technical expertise and experience in software solutions
- Prepare to discuss your experience with Excel and other software applications, and be ready to provide examples of how you've used them in previous roles
- Research the company's products and services, and be prepared to ask informed questions during the interview
- Be prepared to discuss your experience working in a solutions and technology environment, and how you've contributed to the development of innovative software solutions
- Consider creating a portfolio of your work, including examples of your technical writing and presentation skills
- Practice your presentation skills, as you will be required to demonstrate products and solutions to prospective customers
- Be prepared to discuss your experience working with global-class partners and supporting customers, partners, and internal staff all around the world
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