Professional Services Engineer - META

## About the Role As a Professional Services Engineer at Gitlab, you will be at the forefront of delivering exceptional customer experiences through installation, migration, training, and advisory services. Your expertise in DevSecOps and software development will be crucial in driving customer success and identifying opportunities for improvement. You will be part of a high-performance culture-driven team that values innovation, collaboration, and continuous knowledge exchange. Gitlab's commitment to remote work provides the opportunity to work with a talented team of professionals from around the world, all working towards a common goal of transforming how the world develops software. Your role will involve collaborating with customers, product/engineering teams, and other stakeholders to provide tailored solutions that meet their unique needs. The Professional Services Engineer role is critical to Gitlab's success, as it requires a deep understanding of the company's products and services, as well as the ability to communicate complex technical concepts to non-technical stakeholders. You will be expected to be proactive, adaptable, and results-driven, with a strong focus on delivering high-quality results and driving customer satisfaction. ## What You Will Do - Engage with customers to provide installation, migration, training, and advisory services - Handle installations ranging from single-node Omnibus installs to large reference architectures utilizing IaC/CaC - Develop and implement migration plans for customer VCS & data migration - Provide technical training sessions remotely and/or on-site - Create and maintain documentation for implementation, guides, maintenance, and other relevant customer requirements - Manage the creation of new and/or maintenance of existing artifacts and templates for deliverables and training - Contribute to the extension and maintenance of documentation/scripts for implementation and workflow - Document opportunities to help customers achieve their vision more effectively and efficiently - Communicate opportunities to the customer project and account team - Support engagement managers on quoting and scoping of SOWs - Document and implement improvements for Professional Services engagement processes ## What We Are Looking For - Professional exposure with one or more IaC/CaC technologies (Terraform, Ansible, Packer, Puppet, Chef) - Professional exposure with one or more cloud providers (AWS, GCP, Azure) - Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment - Strong understanding of DevSecOps and software development principles - Experience with customer-facing roles, preferably in a professional services or consulting environment - Strong communication and interpersonal skills - Ability to work independently and as part of a remote team - Strong problem-solving and analytical skills - Experience with agile development methodologies and version control systems (e.g., Git) ## Nice to Have - Experience with Gitlab products and services - Knowledge of cybersecurity and compliance principles - Experience with automation tools and scripting languages (e.g., Python, Ruby) - Certification in relevant technologies (e.g., AWS, GCP, Azure) - Experience with project management tools and methodologies (e.g., Jira, Asana) ## Benefits and Perks - Competitive salary and benefits package - Opportunity to work with a high-performance culture-driven team - Collaborative and dynamic work environment - Professional development and growth opportunities - Flexible working hours and remote work arrangements - Access to cutting-edge technologies and tools - Comprehensive health and wellness programs - Generous paid time off and holidays - Stock options and equity participation

- Develop a strong understanding of DevSecOps and software development principles to stand out in this role.

• Showcase your experience with IaC/CaC technologies and cloud providers in your resume and cover letter.
• Be prepared to provide examples of your customer-facing experience and communication skills during the interview process.
• Highlight your ability to work independently and as part of a remote team, and be prepared to discuss your experience with agile development methodologies.
• Research Gitlab's products and services to demonstrate your interest in the company and role.
• Be prepared to discuss your salary expectations and negotiate based on industry standards and your experience.