Professional Services Program Manager

About the Role

The role requires a strong understanding of agile and project management best practices, as well as excellent communication and relationship-building skills. You will define and apply a strong delivery methodology, communicate that approach clearly, and keep teams aligned on milestones, dependencies, and outcomes. This is a strong opportunity to shape how customers adopt Gitlab at scale and help them realize meaningful business value through effective program leadership.

As a Professional Services Program Manager at Gitlab, you will be part of a high-performance culture driven by values and continuous knowledge exchange. You will have the opportunity to collaborate with industry leaders to solve complex problems and drive innovation. The company's commitment to using AI as a core productivity multiplier will also provide you with the opportunity to innovate and drive efficiency in your work.

What You Will Do

• Lead delivery of multi-workstream professional services engagements for large and strategic customers, maintaining a consistent focus on measurable customer outcomes and business value realization throughout the program lifecycle
• Build strong relationships with customer stakeholders, including executive leaders, program and project managers, engineering, development, and security teams
• Develop and apply a delivery methodology that uses agile and project management best practices, and communicate how the methodology will be used throughout the program
• Create and continuously communicate program roadmaps, dependencies, milestones, and deliverables across connected projects
• Manage stakeholder expectations and secure approval on major milestones, decisions, and delivery plans — including proactive identification and mitigation of risks that could impact delivery timelines, scope, or customer outcomes
• Define program strategy, including business justification, expected benefits, in-scope and out-of-scope work, timelines, schedules, resources, stakeholders, and success criteria
• Establish core program structures such as RACI charts, work breakdown structures, communication plans, and escalation paths
• Develop and maintain revenue forecasts for assigned programs, partnering with Engagement Managers to track actuals against plan, flag variances early, and support accurate business reporting

What We Are Looking For

• 5+ years of experience in program management, preferably in a professional services or consulting environment
• Strong understanding of agile and project management best practices, with experience in applying methodologies such as Scrum or Kanban
• Excellent communication and relationship-building skills, with the ability to build trust with customer stakeholders and internal teams
• Strong business acumen, with the ability to define program strategy and drive business value realization
• Experience in managing complex, multi-workstream programs with multiple stakeholders and dependencies
• Strong analytical and problem-solving skills, with the ability to proactively identify and mitigate risks
• Experience in using AI and other productivity tools to drive efficiency and innovation
• Strong leadership skills, with the ability to guide teams and drive outcomes

Nice to Have

• Experience in the DevSecOps industry, with knowledge of Gitlab's platform and services
• Certification in agile or project management methodologies, such as PMP or Scrum Master
• Experience in working with cross-functional teams, including sales, marketing, and product development
• Strong understanding of customer needs and expectations, with the ability to drive customer satisfaction and loyalty

Benefits and Perks

• Competitive compensation and benefits package
• Opportunity to work with a cutting-edge platform and drive real business value for customers
• Collaborative and dynamic work environment, with a strong focus on innovation and continuous learning
• Flexible work arrangements, including remote work options
• Access to the latest tools and technologies, including AI and other productivity multipliers
• Professional development opportunities, including training and certification programs
• Recognition and reward programs, including bonuses and other incentives

• To increase your chances of success in the Professional Services Program Manager role at GitLab, ensure you have hands-on experience with DevSecOps tools and platforms, and be prepared to provide specific examples of how you've improved operational efficiency and reduced security risks in previous positions.
• Since GitLab emphasizes the use of AI as a core productivity multiplier, familiarize yourself with AI-driven project management tools and be ready to discuss how you've incorporated AI into your daily workflows to drive innovation and impact.
• As GitLab values innovation and high-performance culture, prepare to discuss your experience with agile methodologies and how you've driven digital transformation in previous roles, highlighting your ability to think strategically and drive results.
• Create a portfolio that showcases your program management skills, including examples of successful project plans, risk management strategies, and stakeholder communication plans, and be prepared to walk the interviewer through your thought process and decision-making.
• Research GitLab's values and culture, and be prepared to discuss how your own values and work style align with the company's principles, such as transparency, collaboration, and results-driven approach, to demonstrate your potential for long-term success in the role.
• When negotiating salary, be prepared to discuss your expectations based on industry standards for remote program management roles, and highlight the value you can bring to GitLab, such as your experience with DevSecOps, AI-driven project management, and digital transformation, to make a strong case for your compensation package.