Program Delivery Manager

About the Role

The successful candidate will have a deep understanding of program management principles, including integrated program plans, governance structures, and risk management. You will be expected to establish and manage governance structures, including operating reviews, steering committees, executive reporting, and escalation processes. Your ability to coordinate cross-functional teams spanning operations, technology, data, analytics, finance, and client-facing functions will be crucial to the success of this role.

What You Will Do

• Own end-to-end program delivery across multiple projects and workstreams, including execution, quality, timelines, budget, and stakeholder satisfaction
• Develop and maintain integrated program plans covering scope, milestones, dependencies, resource requirements, risks, and critical paths
• Establish and manage governance structures, including operating reviews, steering committees, executive reporting, and escalation processes
• Coordinate cross-functional teams spanning operations, technology, data, analytics, finance, and client-facing functions
• Manage distributed teams across multiple locations and time zones, ensuring alignment, accountability, and consistent delivery performance
• Lead stakeholder engagement across client organizations and internal leadership teams, serving as the primary point of contact for program execution
• Maintain ownership of program risk management, including risk registers, issue tracking, mitigation planning, and escalation management
• Drive benefits realization by defining success metrics, monitoring outcomes, and ensuring alignment with strategic business objectives
• Oversee resource planning and capacity management, ensuring teams remain appropriately staffed to meet delivery commitments
• Manage program financials, including budgeting, forecasting, cost tracking, vendor spend, and variance reporting

What We Are Looking For

• 3+ years of experience in program management, project management, operations leadership, consulting, or related delivery-focused roles
• Proven experience leading large-scale, multi-workstream programs with accountability for delivery outcomes, budgets, and stakeholder management
• Demonstrated success managing distributed teams across multiple geographies and time zones
• Strong experience establishing program governance frameworks and executive reporting structures
• Experience managing complex stakeholder environments, including senior executives, clients, operational teams, and external vendors
• Strong financial management skills, including budgeting, forecasting, cost governance, and variance analysis
• Experience managing program risks, dependencies, change requests, and cross-functional delivery challenges
• Familiarity with Agile delivery methodologies, including Scrum, Kanban, and traditional project management approaches

Nice to Have

• Experience with Adjust and Excel, with a strong understanding of data analysis and visualization
• Certification in program management, such as PMP or Agile
• Experience working in a fast-paced, dynamic environment with multiple stakeholders and priorities
• Strong communication and interpersonal skills, with the ability to build relationships with clients and internal teams

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a forward-thinking company in a rapidly growing industry
• Collaborative and dynamic work environment with a team of experienced professionals
• Professional development opportunities, including training and certification programs
• Flexible working hours and remote work options
• Access to the latest tools and technologies, including Adjust and Excel
• Recognition and reward programs for outstanding performance,

• Highlight your experience with program management tools, such as Asana, Trello, or MS Project, to demonstrate your ability to manage complex projects.
• Showcase your analytical skills by providing examples of how you have used data to drive decision-making and improve program outcomes.
• Emphasize your ability to communicate effectively with stakeholders, including clients, team members, and executives, to build strong relationships and ensure program success.
• Be prepared to discuss your experience with Agile methodologies and how you have applied them in previous roles.
• Develop a strong understanding of the company's products and services, and be prepared to ask informed questions during the interview process.
• Consider creating a portfolio that showcases your program management experience, including case studies and testimonials from previous clients or managers.