Program Manager 1

About the Role

What You Will Do

• Act as a single point of coordination on individual accounts, responsible for providing regular and proactive communications for all operational activities
• Learn the client's business by building strong relationships with key stakeholders and seeking to understand their structure and strategies
• Translate the contributors of a successful partnership back to essential Convergint colleagues
• Deploy standard processes and tools to achieve internal efficiencies
• Drive consistency and alignment in execution of all Convergint services across multiple locations, regions, and countries
• Document and maintain the specifics for working with the customer in a dynamic, co-authored playbook
• Ensure adherence to specific customer standards, industry best practices, code requirements, and/or market regulations
• Manage, oversee, and coordinate all operational aspects of enterprise customer engagements for specific accounts
• Enforce program governance and the expectations of the customer with regional/national/global teams and partners
• Serve as an advocate and liaison between the customer, colleagues, and partners
• Engage additional resources and solutions to solve customer challenges, building confidence in Convergint as a trusted advisor
• Introduce new service offerings and additional geographic support capabilities, while scaling the program to better manage the customer's needs
• Deliver internal and customer-facing business reviews on a consistent basis
• Connect professional services with the client's technical teams to maximize system uptime through regular monitoring of systems, preventative maintenance programs, and life-cycle management

What We Are Looking For

• A passion for providing world-class service to customers, colleagues, and communities
• A commitment to growth, accountability, and delivering results
• Strong relationship-building skills, with the ability to understand the client's business and strategies
• Excellent communication and coordination skills, with the ability to serve as a single point of contact for internal and external stakeholders
• Ability to deploy standard processes and tools to achieve internal efficiencies
• Experience in driving consistency and alignment in execution of services across multiple locations, regions, and countries
• Strong understanding of industry best practices, code requirements, and/or market regulations
• Ability to manage, oversee, and coordinate all operational aspects of enterprise customer engagements
• Experience in enforcing program governance and customer expectations with regional/national/global teams and partners
• Strong leadership and advocacy skills, with the ability to serve as a liaison between the customer, colleagues, and partners

Nice to Have

• Experience with Convergint's systems and tools
• Knowledge of the tech industry, with a focus on service-based systems integration
• Certification in program management or a related field
• Experience working with global or enterprise accounts

Benefits and Perks

• Opportunity to work with a dynamic team and grow with the company
• Competitive compensation and benefits package
• Remote work options, with flexible scheduling and a remote stipend
• Professional development opportunities, with training and education programs
• Access to cutting-edge technology and tools
• Collaborative and inclusive work environment, with a focus on diversity and equal opportunity
• Recognition and rewards for outstanding performance, with a focus on customer satisfaction and team achievement

• Develop a strong understanding of the client's business and strategies to build strong relationships and drive customer satisfaction.
• Create a personal portfolio that showcases your program management experience and skills, including any relevant certifications or training.
• Prepare to discuss your experience with tools like Excel, and how you have used them to drive operational excellence in previous roles.
• Be ready to provide specific examples of how you have managed global or enterprise accounts, and how you have driven consistency and alignment in execution of services.
• Research Convergint Federal Solutions' values and mission, and be prepared to discuss how your own values and goals align with the company's.
• Practice your communication and coordination skills, as you will be serving as a single point of contact for internal and external stakeholders.