Program Manager, Community (Contract)
WFA Digital Insight
The demand for community managers with expertise in digital skills and remote work has skyrocketed, with a 25% increase in job postings over the past year. Airtable, a leading no-code app platform, is at the forefront of this trend, empowering thousands of organizations to transform their business processes. With its commitment to innovation and customer success, Airtable stands out as an attractive employer. As a community professional, you'll need to stay ahead of the curve, leveraging your skills in program management, community building, and operations to drive engagement and adoption. Before applying, consider how your experience and passion for community growth can contribute to Airtable's mission.
Job Description
About the Role
The Program Manager, Community position at Airtable is a unique opportunity to make a significant impact on the company's customer community programs. As a key member of the Digital Programs team, you'll be responsible for scaling and evolving Airtable's community initiatives, focusing on user groups, community engagement, and operational foundation. Your day-to-day will involve collaborating with cross-functional teams, developing playbooks and templates, and creating scalable systems to support community growth.The Digital Programs team is dedicated to helping customers learn, adopt, and succeed with Airtable. As a Program Manager, you'll play a critical role in driving customer engagement and meaningful AI adoption. Your work will have a direct impact on Airtable's mission to empower people closest to the work to accelerate their most critical business processes.
What You Will Do
- Scale Airtable Builder Crews (User Groups) by recruiting, onboarding, and supporting Builder Crew leaders
- Develop playbooks, templates, and operational processes for local events
- Partner with internal teams on event promotion, measurement, and follow-up
- Create scalable systems to enable community leaders to independently run successful programs
- Identify opportunities to launch new regional, industry, or persona-based Builder Crews
- Drive community engagement initiatives across Airtable Community and social channels
- Expand Airtable's presence and participation on Reddit and other community platforms
- Identify and amplify customer success stories, best practices, and AI use cases
- Develop campaigns and programs to encourage participation, knowledge sharing, and advocacy
- Monitor community health metrics and recommend improvements
What We Are Looking For
- 3-7+ years of experience in community management, customer programs, customer education, operations, or related fields
- Demonstrated experience building and scaling community programs, such as user groups, ambassador programs, advocacy initiatives, or community engagement initiatives
- Strong program management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines
- Excellent communication and collaboration skills, with the ability to work with cross-functional teams
- Experience with community platforms, such as Reddit, Discord, or Slack
- Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions
Nice to Have
- Experience with AI-powered tools and technologies
- Knowledge of digital marketing principles and practices
- Familiarity with project management tools, such as Asana, Trello, or Jira
Benefits and Perks
- Competitive compensation package
- Opportunity to work with a leading no-code app platform
- Collaborative and dynamic work environment
- Professional development opportunities, including training and education programs
- Flexible work arrangements, including remote work options
- Access to a comprehensive benefits package, including health, dental, and vision insurance
How to Stand Out
- Showcase your experience in community management and program development, highlighting specific examples of successful community growth and engagement.
- Demonstrate your understanding of AI-powered tools and technologies, and explain how you can leverage them to drive community adoption.
- Prepare to discuss your approach to program management, including prioritization, project planning, and team collaboration.
- Be ready to provide examples of your analytical and problem-solving skills, including data analysis and decision-making.
- Research Airtable's mission and values, and be prepared to explain how your skills and experience align with the company's goals.
- Consider creating a portfolio or examples of your work, such as community engagement initiatives or program development projects, to showcase your skills and experience.
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