Program Manager - Digital Accessibility

Hyphen·Remote(United States)
Project Management
Excel

WFA Digital Insight

As the digital landscape evolves, accessibility has become a critical aspect of compliance, with over 70% of companies now prioritizing digital accessibility initiatives. The demand for experienced program managers who can navigate complex accessibility standards, like WCAG AA, has seen a significant surge, making this role highly sought after. Hyphen, a leader in digital payments, is looking for a skilled Program Manager to spearhead their accessibility compliance program. With the right blend of technical and interpersonal skills, the ideal candidate will excel in this fast-paced environment. Before applying, candidates should be aware of the importance of staying up-to-date with the latest accessibility standards and regulations, as well as having a strong background in program management within tech or product organizations.

Job Description

About the Role

The Program Manager - Digital Accessibility will play a pivotal role in leading the delivery of a strategic accessibility compliance program across multiple product teams at Hyphen. This role is crucial in ensuring that all digital products meet the required accessibility standards, such as WCAG AA, and regulatory requirements. The successful candidate will work closely with various teams, including Product, Design, Engineering, and Compliance, to coordinate cross-functional initiatives and manage priorities and risks.

As part of this role, you will be responsible for maintaining a single source of truth for all workstreams, tracking program progress, dependencies, risks, and milestones. You will also facilitate governance meetings and provide clear reporting to senior leadership and key stakeholders. Your ability to translate accessibility audits and regulatory requirements into structured backlogs and delivery roadmaps will be essential.

What You Will Do

  • Lead the planning, governance, and execution of the accessibility compliance program across multiple product teams.
  • Coordinate cross-functional initiatives and manage priorities and risks to ensure successful delivery against regulatory deadlines.
  • Track program progress, dependencies, risks, and milestones, maintaining a single source of truth for all workstreams.
  • Facilitate governance meetings and provide clear reporting to senior leadership and key stakeholders.
  • Translate accessibility audits and regulatory requirements into structured backlogs and delivery roadmaps.
  • Collaborate with Product, Design, and Engineering teams to scope initiatives, estimate effort, and prioritize delivery.
  • Create and manage Jira epics and user stories, ensuring clear ownership, priorities, and acceptance criteria.
  • Proactively identify and remove delivery blockers while adapting plans to evolving business and technical needs.
  • Communicate program status, risks, trade-offs, and key decisions to executive stakeholders.

What We Are Looking For

  • 7+ years of experience in Technical Program Management, Program Management, or Project Management within technology or product organizations.
  • Proven experience delivering complex, cross-functional programs involving multiple stakeholders and fixed regulatory or business deadlines.
  • Strong hands-on experience with Jira, including backlog management and ticket creation.
  • Experience working closely with Product, Design, and Engineering teams to scope and estimate delivery work.
  • Working knowledge of digital accessibility standards (WCAG, EAA, BITV, RGAA, or similar).
  • Excellent stakeholder management and communication skills, with the ability to engage both technical teams and senior leadership.
  • Strong organizational skills, analytical mindset, and a proactive, ownership-driven approach.
  • Fluent English (C1/C2).

Nice to Have

  • Experience within the Digital Payments, FinTech, Banking, or Financial Services sector.
  • Experience delivering programs in regulated environments.
  • Experience working in global, remote-first organizations.
  • PMP, PRINCE2, Scrum (CSM/CSPO), or equivalent certifications.
  • IAAP CPACC or other accessibility-related certifications.
  • Experience with Confluence, Slack, Miro, and Microsoft 365.

Benefits and Perks

  • Competitive salary and benefits package.
  • Opportunity to work with a leading company in digital payments.
  • Collaborative and dynamic work environment.
  • Professional development opportunities, including training and certifications.
  • Flexible working hours and remote work options.
  • Access to the latest technologies and tools.
  • Recognition and reward for outstanding performance.

How to Stand Out

  • Ensure your resume highlights specific experience with digital accessibility standards and program management in tech or product organizations.
  • Be prepared to provide examples of successfully managing cross-functional teams and delivering programs under regulatory deadlines.
  • Familiarize yourself with Jira and other project management tools to demonstrate your hands-on experience.
  • Showcase your ability to communicate complex technical information to both technical and non-technical stakeholders.
  • Consider obtaining accessibility-related certifications, such as IAAP CPACC, to stand out as a candidate.
  • Prepare to discuss how you stay updated with the latest accessibility standards and regulations, and how you apply this knowledge in your work.

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