Program Manager - Dubai
WFA Digital Insight
The demand for skilled program managers in the tech industry has surged, with a 25% increase in job postings over the past year. As companies like Gitlab prioritize digital transformation and DevSecOps, professionals with expertise in agile methodologies and stakeholder management are in high demand. With over 50 million registered users, Gitlab is a leader in the industry, and this role offers a unique opportunity to work with a high-performance team. Candidates should be prepared to showcase their ability to drive efficiency and innovation in a fast-paced environment.
Job Description
About the Role
As a Program Manager at Gitlab, you will play a critical role in overseeing and managing customer programs and a portfolio of projects. Your primary responsibility will be to ensure the successful delivery of client projects, including long-term strategy, while also managing the overall program and providing strategic guidance to the team and customer. You will be working closely with the Professional Services organization and the wider Customer Success team, including Professional Services Engineers, Project Managers, Engagement Managers, Technical Architects, and the Sales Organization.The Program Manager role is a highly visible and customer-facing position, requiring strong relationships with key customer stakeholders, including executive leaders, counterpart program/project managers, engineering, development, and security teams. Your ability to build and maintain these relationships will be crucial to the success of the program.
Gitlab is a leader in the DevSecOps industry, and this role offers a unique opportunity to work with a high-performance team. The company's intelligent orchestration platform enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation.
What You Will Do
- Lead delivery of multi-workstream professional services engagements with some of the largest and most strategic customers
- Build strong relationships with key customer stakeholders, including executive leaders, counterpart program/project managers, engineering, development, and security teams
- Develop a delivery methodology that leverages agile and project management best practices
- Communicate how this methodology will be used to key customer stakeholders
- Lead the execution of the methodology by bringing together customer and Gitlab team members
- Build and continuously communicate Program Roadmap, dependencies, and deliverables
- Manage stakeholder expectations to gain approval from stakeholders on project milestones
- Define program strategy to include program justification, program benefits, in-scope/out-of-scope projects, timeline and schedule, resources, and identify stakeholders
- Create a program-level RACI chart
- Define Program Success Criteria
- Create Program Level WBS (Work Breakdown Structure) for all the projects
- Create Communication plans between projects with Stakeholders
- Define Program Escalation Path
- Work closely with Engagement Managers to define workstreams when scoping larger customer programs
What We Are Looking For
- 5+ years of experience in program management, preferably in the tech industry
- Strong understanding of agile methodologies and project management best practices
- Excellent communication and interpersonal skills
- Ability to build and maintain strong relationships with key customer stakeholders
- Strong problem-solving and analytical skills
- Experience with program management tools and software
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects
- Strong leadership and team management skills
- Experience with stakeholders management and expectation setting
Nice to Have
- Experience with DevSecOps and digital transformation
- Knowledge of Gitlab's products and services
- Experience with cloud-based technologies and platforms
- Certification in program management, such as PMP or Agile
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a high-performance team and industry leader
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible working hours and remote work options
- Access to cutting-edge technologies and tools
- Recognition and reward for outstanding performance
How to Stand Out
- Be prepared to showcase your experience with agile methodologies and program management best practices.
- Highlight your ability to build and maintain strong relationships with key customer stakeholders.
- Emphasize your problem-solving and analytical skills, and be prepared to provide examples of how you have managed complex programs and projects.
- Make sure to research Gitlab's products and services, and be prepared to discuss how you can contribute to the company's mission and goals.
- Be prepared to discuss your experience with program management tools and software, and how you have used them to drive efficiency and innovation in previous roles.
- Be prepared to negotiate your salary and benefits package, and make sure to research the market rate for program managers in the tech industry.
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