Program Manager - London
WFA Digital Insight
As the demand for skilled program managers in the tech industry grows, with over 50% of the Fortune 100 trusting Gitlab, this remote role presents a unique opportunity for professionals to lead delivery of multi-workstream engagements. With the global project management market projected to reach $6.3 billion by 2026, expertise in agile methodologies and project management best practices is in high demand. Candidates should be prepared to showcase their ability to build strong relationships with key stakeholders and drive program strategy. Before applying, consider how your skills align with Gitlab's high-performance culture and values.
Job Description
About the Role
As a Program Manager at Gitlab, you will play a critical role in overseeing and managing customer programs and a portfolio of projects. Your primary responsibility will be to ensure the successful delivery of client projects, including long-term strategy, while also managing the overall program and providing strategic guidance to the team and customer. You will work closely with various stakeholders, including Professional Services Engineers, Project Managers, Engagement Managers, Technical Architects, and the Sales Organization.The Program Manager role is a highly visible and customer-facing position within the Professional Services organization and the wider Customer Success team. You will be responsible for building strong relationships with key customer stakeholders, including executive leaders, counterpart program/project managers, engineering, development, and security teams.
Gitlab's Professional Services organization is committed to delivering exceptional customer experiences and driving business outcomes through its portfolio of projects. As a Program Manager, you will be an integral part of this team, working to ensure that customer programs are delivered on time, within budget, and to the required quality standards.
What You Will Do
- Lead delivery of multi-workstream professional services engagements with some of the largest and most strategic customers
- Build strong relationships with key customer stakeholders, including executive leaders, counterpart program/project managers, engineering, development, and security teams
- Develop a delivery methodology that leverages agile and project management best practices
- Communicate the delivery methodology to key customer stakeholders and lead the execution of the methodology by bringing together customer and Gitlab team members
- Build and continuously communicate Program Roadmap, dependencies, and deliverables
- Manage stakeholder expectations to gain approval from stakeholders on project milestones
- Define program strategy to include program justification, program benefits, in-scope/out-of-scope projects, timeline and schedule, resources, and stakeholder identification
- Create a program-level RACI chart and define program success criteria
- Create a program-level Work Breakdown Structure (WBS) for all projects and define a communication plan between projects and stakeholders
- Define a program escalation path and work closely with Engagement Managers to define workstreams when scoping larger customer programs
- Assist Regional Delivery Managers in creating and executing quarterly OKRs that drive optimization of all project manager processes
What We Are Looking For
- Proficiency in project management methodologies, including agile and waterfall approaches
- Experience in managing large-scale customer programs and portfolios of projects
- Strong stakeholder management and communication skills, with the ability to build strong relationships with key customer stakeholders
- Experience in developing and executing program strategies and roadmaps
- Strong problem-solving and analytical skills, with the ability to manage complex program issues
- Experience in working with cross-functional teams, including sales, engineering, and delivery teams
- Strong business acumen and understanding of the technology industry
- Experience in managing program budgets and resources
Nice to Have
- Experience in using project management tools, such as Asana, Jira, or Trello
- Certification in project management, such as PMP or Agile
- Experience in working with cloud-based technologies and DevSecOps tools
- Knowledge of Gitlab's products and services
- Experience in managing programs in a remote or distributed team environment
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a leading technology company and contribute to the development of innovative products and services
- Collaborative and dynamic work environment with a team of experienced professionals
- Professional development opportunities, including training and certification programs
- Flexible working arrangements, including remote work options
- Access to the latest technologies and tools
- Recognition and reward programs for outstanding performance
- Comprehensive health and wellness programs
- Generous parental leave policy
- Employee stock option plan
How to Stand Out
- Develop a strong understanding of agile methodologies and project management best practices to stand out in this role
- Showcase your ability to build strong relationships with key stakeholders and drive program strategy
- Highlight your experience in managing large-scale customer programs and portfolios of projects
- Be prepared to discuss your approach to stakeholder management and communication
- Emphasize your problem-solving and analytical skills, with the ability to manage complex program issues
- Research Gitlab's products and services to demonstrate your understanding of the company's technology and industry
- Prepare examples of your experience in managing program budgets and resources
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