Program Manager Major Deployments

About the Role

The role is part of the Customer Success team and involves working closely with various departments, including Product, Marketing, Development, and Engineering. The ability to navigate a high-activity, fast-paced environment while managing multiple tasks and projects simultaneously is essential. The candidate will also be expected to provide input on technical activities, contributing to the broader strategic goals of the company.

Skydio's commitment to innovation and customer satisfaction creates a dynamic work environment where no two days are the same. The company's dedication to empowering a diverse range of drone users, from utility inspectors to first responders, means that the work has a direct and meaningful impact on various industries and communities.

What You Will Do

• Lead and drive all aspects of implementation and delivery for law enforcement customers, ensuring successful contract execution.
• Manage project planning, technical execution, risk management, and problem-solving, utilizing programmatic expertise and technical capability.
• Develop and maintain strong relationships with law enforcement customers, serving as the primary liaison for Skydio.
• Collaborate with internal teams, including Customer Success, Technical Support, Product, Marketing, Development, and Engineering, to drive development and delivery execution.
• Utilize Excel and other project management tools to track progress, manage dependencies, and ensure timely project completion.
• Conduct technical assessments and provide recommendations to customers on the effective use of Skydio's solutions.
• Work closely with the sales team to understand customer requirements and develop tailored solutions.
• Participate in the development of business cases and proposals to secure new opportunities.
• Stay up-to-date with industry trends and technologies, applying this knowledge to improve project outcomes and customer satisfaction.

What We Are Looking For

• Experience as a customer-facing professional services/program manager/customer success in a similar high-tier complex and multifaceted role, preferably for law enforcement agencies.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with senior leaders.
• Strong focus on project management tools and concepts, with proficiency in Excel.
• Proven track record of implementing new technology (hardware and software) and interfacing with technical teams to deliver on customer schedules.
• Experience with Law Enforcement and commercial Unmanned Aircraft Systems (UAS) and related software development.
• Understanding of agile development methodologies and their application in project management.
• Ability to manage production and implementation programs against cost, schedule, and technical requirements.
• Experience with effective internal business systems, processes, and controls for managing large-scale customer projects.
• Strong analytical thinking and problem-solving skills, with the ability to manage ambiguity and multiple tasks simultaneously.

Nice to Have

• Experience with programmatic management of UAS deployments for law enforcement.
• Knowledge of systems design, systems analysis, and programmatic support for UAS integration.
• Familiarity with acquisition planning and budget planning for law enforcement technology projects.
• Certification in project management (e.g., PMP) or a related field.
• Experience working in a fast-paced, collaborative environment with multiple stakeholders.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge autonomous flight technology.
• Collaborative, dynamic work environment with a passionate team.
• Professional development opportunities, including training and education support.
• Flexible working arrangements, including remote work options.
• Access to the latest tools and technologies in the field.
• Recognition and reward for outstanding performance and contributions.
• Comprehensive health insurance and wellness programs.
• Generous PTO and holiday package, encouraging work-life balance.

• Develop a strong understanding of programmatic management: Ensure you have a solid grasp of program management principles, including planning, execution, and monitoring.
• Highlight technical skills: Showcase proficiency in tools like Excel and experience with technical project management.
• Emphasize customer-facing experience: If you have experience working directly with clients, especially in law enforcement, highlight this in your application.
• Prepare examples of problem-solving: Be ready to provide specific examples of how you've managed complex projects and solved technical problems.
• Show enthusiasm for autonomous technology: Demonstrate your interest in and knowledge of autonomous flight and its applications.
• Customize your application materials: Tailor your resume and cover letter to the role, focusing on the skills and experiences mentioned in the job description.
• Research the company culture: Understand Skydio's values and mission to show how you align with the company's goals and vision.