Program Manager, Professional Services - East

About the Role

The role is based in New York, NY, but Airtable offers flexible remote work arrangements, allowing you to work from anywhere in the US. As a technical program manager, you will be working closely with cross-functional teams, including sales, marketing, and customer success, to ensure seamless project execution.

Airtable's Professional Services team is responsible for delivering high-impact projects that drive business growth and customer success. As a Program Manager, you will be at the forefront of this effort, working with customers to understand their business needs and developing tailored solutions to meet those needs.

What You Will Do

• Serve as the primary delivery lead for enterprise customers, owning the relationship, the plan, and the outcome from kickoff through go-live and beyond
• Run delivery across all workstreams: internal team, external partners, customer stakeholders, managing progress, blockers, and alignment simultaneously
• Own the project plan end to end: scope, schedule, budget, risk register, and RAID log across the full engagement lifecycle
• Make technical sequencing decisions when platform constraints, compliance requirements, or partner dependencies force tradeoffs
• Guide customers through AI workflow transformation, helping them move from human-run processes to AI-augmented and agent-assisted operations, and managing the organizational dynamics that come with it
• Use AI tools actively in your own delivery operations: status reporting, risk synthesis, documentation, and stakeholder communication
• Manage scope formally: track change requests, assess impact on timeline and budget, and run the change order process when the engagement evolves beyond the original SOW
• Sequence work across Agile sprint cycles and Waterfall delivery milestones depending on what the engagement demands, and shift the model when reality requires it
• Hold external partners accountable across organizational boundaries, by relationship and clarity, not authority
• Coordinate compliance, security, access management, and third-party approvals in regulated enterprise environments
• Keep executive stakeholders accurately informed without requiring them to understand the technical details

What We Are Looking For

• 5+ years of experience managing technical delivery in complex, multi-stakeholder environments, with accountability for outcomes across teams you don't directly control
• Experience delivering technical programs for external customers in a professional services or consulting context
• Strong technical skills, with the ability to understand and communicate complex technical concepts to non-technical stakeholders
• Experience with AI tools and platforms, with a deep understanding of their applications and limitations
• Excellent project management skills, with the ability to manage multiple projects simultaneously and prioritize tasks effectively
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers, partners, and internal stakeholders
• Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing requirements and priorities

Nice to Have

• Experience with Airtable or other no-code platforms
• Certification in project management or a related field
• Experience working in a regulated industry, such as finance or healthcare

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a cutting-edge technology company
• Flexible remote work arrangements, with the ability to work from anywhere in the US
• Professional development opportunities, including training and certification programs
• Access to the latest technology and tools, including AI and machine learning platforms
• Collaborative and dynamic work environment, with a team of experienced professionals
• Recognition and reward for outstanding performance, including bonuses and promotion opportunities
• Comprehensive health and wellness programs, including mental health support and employee assistance programs
• Generous paid time off and vacation policy, with the ability to recharge and relax

• Develop a strong understanding of AI and machine learning concepts, as well as their applications in business and industry.
• Build a portfolio of your work, including examples of successful projects and case studies.
• Practice your communication and interpersonal skills, as these are critical for success in a technical program management role.
• Research Airtable and its products, including its no-code platform and AI-powered workflow transformation tools.
• Prepare to talk about your experience with technical delivery and project management, as well as your ability to navigate complex stakeholder relationships.
• Be prepared to discuss your salary expectations and negotiate a fair compensation package.
• Look for red flags, such as unclear expectations or unrealistic deadlines, and be prepared to ask questions and seek clarification.