Program Manager, Professional Services - West

About the Role

As a Program Manager at Airtable, you will be at the forefront of redesigning work and transforming how businesses operate. You will be working with a platform that empowers people to accelerate their most critical business processes, and your expertise will be crucial in guiding customers through AI workflow transformation.

The Professional Services team at Airtable is where the redesign of work happens, and as a Program Manager, you will be a key player in this process. You will be working closely with cross-functional teams, external partners, and customer stakeholders to deliver complex projects and drive business outcomes.

What You Will Do

• Serve as the primary delivery lead for enterprise customers, owning the relationship, the plan, and the outcome from kickoff through go-live and beyond
• Run delivery across all workstreams: internal team, external partners, customer stakeholders, managing progress, blockers, and alignment simultaneously
• Own the project plan end to end: scope, schedule, budget, risk register, and RAID log across the full engagement lifecycle
• Make technical sequencing decisions when platform constraints, compliance requirements, or partner dependencies force tradeoffs
• Guide customers through AI workflow transformation, helping them move from human-run processes to AI-augmented and agent-assisted operations, and managing the organizational dynamics that come with it
• Use AI tools actively in your own delivery operations: status reporting, risk synthesis, documentation, and stakeholder communication
• Manage scope formally: track change requests, assess impact on timeline and budget, and run the change order process when the engagement evolves beyond the original SOW
• Sequence work across Agile sprint cycles and Waterfall delivery milestones depending on what the engagement demands, and shift the model when reality requires it
• Hold external partners accountable across organizational boundaries, by relationship and clarity, not authority
• Coordinate compliance, security, access management, and third-party approvals in regulated enterprise environments
• Keep executive stakeholders accurately informed without requiring them to understand the technical details
• Work directly in Airtable as an operational tool; hands-on platform fluency is required

What We Are Looking For

• 5+ years of experience managing technical delivery in complex, multi-stakeholder environments, with accountability for outcomes across teams you don't directly control
• Experience delivering technical programs for external customers in a professional services or consulting context
• Genuine fluency with AI tools, not aspirationally, with an informed perspective on where agentic systems create leverage and where they introduce risk
• Hands-on experience working directly in Airtable or a comparable platform, with an understanding of how components interact and the ability to identify dependency and sequencing issues
• PMP or equivalent PMO certification
• Strong technical skills, with the ability to make technical sequencing decisions and manage scope formally
• Excellent communication and stakeholder management skills, with the ability to keep executive stakeholders accurately informed
• Experience working in regulated enterprise environments, with knowledge of compliance, security, access management, and third-party approvals

Nice to Have

• Experience working with enterprise customers, with a deep understanding of their needs and challenges
• Knowledge of Agile and Waterfall delivery methodologies, with the ability to sequence work across different models
• Experience with change management, with the ability to assess impact on timeline and budget and run the change order process
• Familiarity with AI-powered tools and platforms, with the ability to use them actively in delivery operations
• Experience working in a remote or distributed team environment, with strong collaboration and communication skills

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a market-leading company in the digital transformation space
• Collaborative and dynamic work environment, with a team of experienced professionals
• Professional development opportunities, with access to training and certification programs
• Flexible working arrangements, with the ability to work remotely or from our San Francisco office
• Access to the latest tools and technologies, with a budget for professional development and continuous learning
• Recognition and reward for outstanding performance, with a competitive bonus structure
• Comprehensive health and wellness package, with access to mental health resources and employee assistance programs

• Tip: Make sure to highlight your experience working with AI tools and platforms in your application, as this is a key requirement for the role.
• Tip: Be prepared to provide specific examples of your experience managing complex, multi-stakeholder projects, and how you have driven business outcomes in previous roles.
• Tip: Show a willingness to learn and adapt to new technologies and tools, and demonstrate your ability to work in a fast-paced and dynamic environment.
• Tip: Emphasize your strong communication and stakeholder management skills, and provide examples of how you have kept executive stakeholders accurately informed in previous roles.
• Tip: Be prepared to discuss your experience working in regulated enterprise environments, and how you have coordinated compliance, security, access management, and third-party approvals.
• Tip: Research the company culture and values, and be prepared to discuss how you align with them and how you can contribute to the team's success.
• Tip: Prepare to back up your claims with specific numbers and metrics, and be prepared to discuss your experience with data-driven decision making.