Project Coordinator

## About the Role The Project Coordinator role at M3 USA is a pivotal position that supports the day-to-day operations of real-world research projects. This involves ensuring the accuracy of participant records, processing incentives, and handling panellist queries efficiently. The successful candidate will be part of a dynamic team that values attention to detail, strong problem-solving skills, and excellent communication.

The role of a Project Coordinator is crucial in the healthcare research industry, as it requires the ability to multitask, manage multiple priorities, and maintain accurate records. At M3 USA, the Project Coordinator will work closely with the project team to ensure that projects run smoothly and that participant needs are met. This is an excellent opportunity for individuals who are passionate about healthcare research and are looking to develop their project coordination skills.

M3 USA is a Japanese global leader in providing innovative technological and research solutions to the healthcare industry. With over 5.8 million physician members worldwide, the company operates in the US, Asia, and Europe, offering a range of services, including market research, medical education, and job recruitment. As a Project Coordinator at M3 USA, you will be part of a company that values innovation, excellence, and customer satisfaction.

## What You Will Do - Monitor the delivery status of participant packs and PSCs, checking tracking numbers and reviewing estimated delivery dates.

• Identify any delivery issues and flag them to the relevant team members for follow-up.
• Maintain accurate shipment records and update project trackers as required.
• Support the investigation of discrepancies between Pre-Recruitment Form (PRF) data and Patient Self Completion (PSC) records.
• Gather and organize information needed by the Custom Recruitment (CR) team to investigate and resolve issues.
• Record findings and keep clear documentation of discrepancies and actions taken.
• Provide clear, professional, and timely responses to project-related questions from panellists.
• Escalate more complex issues where necessary and ensure appropriate follow-up is completed.
• Calculate and process participant incentives in line with project requirements.
• Maintain accurate records of incentive payments and review participant completion data to confirm incentive eligibility.
• Support the wider team with general administrative and project-related tasks as required.

## What We Are Looking For - Bachelor's degree or equivalent preferred.

• 1-3 years of experience in a project coordination, project support, administrative, or similar role.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Experience using survey platforms such as Confirmit would be a plus.
• Strong attention to detail with the ability to maintain accuracy when working with data and project records.
• Excellent written communication skills, particularly when dealing with participant enquiries.
• Excellent organisational and time management skills, with the ability to manage multiple priorities effectively.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong problem-solving skills and ability to think critically.

## Nice to Have - Previous experience in a project coordination, project support, or administrative role in the healthcare industry.

• Knowledge of healthcare research principles and practices.
• Experience with data analysis and reporting.
• Certification in project management or a related field.

## Benefits and Perks - Competitive salary and benefits package.

• Opportunity to work with a global leader in healthcare research.
• Collaborative and dynamic work environment.
• Professional development and growth opportunities.
• Flexible working hours and remote work options.
• Access to cutting-edge technology and tools.
• Recognition and reward for outstanding performance.
• Comprehensive health and wellness programs.
• Paid time off and holidays.

- tip: Familiarize yourself with Microsoft Excel and practice using formulas and pivot tables to improve your data analysis skills.

• tip: Develop your attention to detail by practicing data entry and record-keeping tasks, and learn to identify and escalate issues effectively.
• tip: Improve your written communication skills by writing clear and concise emails and reports, and practice responding to complex queries in a professional manner.
• tip: Research the healthcare research industry and stay up-to-date with the latest trends and developments to demonstrate your passion and interest in the field.
• tip: Prepare examples of your problem-solving skills and experience working in a fast-paced environment to showcase your ability to think critically and manage multiple priorities.
• tip: Be prepared to discuss your experience with survey platforms and data analysis, and highlight any relevant certifications or training you have received.
• tip: Research the company culture and values, and be prepared to ask questions about the team and the role during the interview process.