Project Manager 3

About the Role

The role matters because it ensures that projects are predictable, transparent, and high-impact, serving as the primary advocate for operational excellence and seamless product rollouts. You will be part of a vibrant team with diverse experiences, making a global impact each day.

What You Will Do

• Translate abstract business needs into actionable, prioritized requirements by conducting end-to-end discovery and ensuring both the impact and outcomes of the project are documented.
• Cultivate deep partnerships across the Global Operations ecosystem, specifically Global Customer Services, Global Customer Support Operations, and Onboarding & Compliance, to ensure project scalability and total operational readiness.
• Drive project momentum by maintaining accountability for timelines and holding cross-functional partners to deadlines while adapting to shifting business capacity.
• Identify and mitigate risks by serving as an 'early warning system,' mapping complex dependencies across Enterprise Technology and Global Operations to protect the critical path.
• Generate high-signal, low-noise weekly status updates and maintain rigorous project documentation within Airtable to ensure long-term auditability and stakeholder alignment.
• Coordinate launch synchronization between Enterprise Technology releases and Global Operations enablement, ensuring technical deliverables map perfectly to business-facing launch dates.
• Develop and manage project plans, resource allocation plans, and budget plans to ensure successful project execution.
• Collaborate with cross-functional teams to identify and prioritize project requirements, and ensure that all stakeholders are aligned and informed throughout the project lifecycle.

What We Are Looking For

• 5+ years of experience in project management, preferably in a tech or software development environment.
• Strong expertise in Excel and project management tools such as Airtable, Asana, or similar.
• Experience in driving cross-functional projects, with a proven track record of delivering results in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to identify and mitigate risks.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders and team members.
• Experience in working with remote teams and managing distributed projects.
• Strong understanding of operational excellence and seamless product rollouts.

Nice to Have

• Experience in working with Agile methodologies and Lean principles.
• Knowledge of cloud-based technologies and software development lifecycle.
• Certification in project management, such as PMP or similar.
• Experience in working with data analytics and visualization tools.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with a pioneer in remote-first work, with a vibrant team culture and diverse experiences.
• Flexible working hours and remote work options.
• Professional development opportunities, with access to training and certification programs.
• Access to the latest technologies and tools, with a strong focus on innovation and experimentation.
• Comprehensive health and wellness programs, with a focus on employee well-being.

• Tip: Make sure to highlight your expertise in Excel and project management tools, and be prepared to provide examples of your experience in driving cross-functional projects.
• Tip: Showcase your ability to build strong relationships with stakeholders and team members, and demonstrate your understanding of operational excellence and seamless product rollouts.
• Tip: Be prepared to talk about your experience in working with remote teams and managing distributed projects, and highlight your ability to work independently and as part of a team.
• Tip: Consider obtaining certification in project management, such as PMP, to demonstrate your expertise and commitment to the field.
• Tip: Research Twilio's culture and values, and be prepared to talk about how you can contribute to the company's mission and vision.
• Tip: Be prepared to provide examples of your analytical and problem-solving skills, and demonstrate your ability to identify and mitigate risks.