Project Manager, Business Implementation

About the Role

Day-to-day, the Project Manager will lead the implementation of new business, ensuring seamless execution and communication with various stakeholders, including sales, solutions, and operations teams. This role involves understanding the operational needs of the business, translating business requirements into scalable designs, and driving change control throughout the project lifecycle.

The Project Manager will work closely with cross-functional teams, including IT, to ensure the successful implementation of projects and to identify and mitigate risks. This role demands a high level of organization, strategic thinking, and the ability to manage multiple projects simultaneously while maintaining attention to detail.

What You Will Do

• Manage new business implementations from start to finish, ensuring they are delivered on time, within scope, and to the satisfaction of the customer.
• Provide technical oversight of product installation environments and maintenance to ensure reliable performance.
• Lead and manage the implementation of new business end-to-end, maintaining open communication with stakeholders.
• Plan, lead, organize, and control multiple project initiatives according to approved scope and schedule.
• Engage with sales, solutions, and operations teams to validate new business scope and ensure correct technologies are selected to meet customer requirements.
• Build and design engineering structures that can scale with the company's strategy and define roles within the implementation team.
• Understand and apply Operational Excellence principles, including Labor Management Systems, Work Force Optimization, and Performance Coaching & Observation.
• Translate complex business requirements into robust, scalable designs and drive proper change control.
• Implement business requirements through various tools and technologies.
• Develop and execute ramp-up plans and schedules that meet customer requirements, identifying and mitigating risks.
• Provide direction to cross-functional implementation teams and best practices to customers on deploying productions within their environment.
• Collaborate with IT to sign off on and test Standard Operating Procedures (SOPs).
• Ensure a smooth transition to operations post-go-live and ramp-up.
• Interact with customer representatives, from senior operations to warehouse operations and end-users.
• Collaborate with customer and operations leadership to ensure all processes are adhered to throughout implementation.
• Work closely with project managers to identify potential issues and risks.
• Create documentation for the transition from implementation to post-implementation support.
• Assess and adapt to industry trends and changes, recommending improvements within the Engineering function.
• Support Quality Driven Management techniques, encouraging data analysis to drive decision-making and development of improvements.

What We Are Looking For

• Significant experience in project management, preferably within the travel management or related industry.
• Strong technical skills, including proficiency in Excel and experience with project management tools.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Strategic thinking and problem-solving skills, with the ability to manage complex projects and identify risks.
• Understanding of Operational Excellence principles and their application in a business context.
• Experience in managing multiple projects simultaneously and prioritizing tasks effectively.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Ability to work in a fast-paced environment and adapt to changing requirements.
• Bachelor's degree in a relevant field, such as Business Administration, Project Management, or a related field.

Nice to Have

• Experience with travel management systems and technologies.
• Certification in project management, such as PMP or Prince2.
• Knowledge of Labor Management Systems, Work Force Optimization, and Performance Coaching & Observation principles.
• Experience working with global teams and understanding of cultural nuances in business communication.
• Familiarity with data analytics tools and their application in project management.

Benefits and Perks

• Competitive compensation package.
• Opportunity to work with a global leader in corporate travel management.
• Professional development opportunities, including training and certification programs.
• Collaborative and dynamic work environment.
• Flexible working arrangements, including remote work options.
• Access to cutting-edge technology and tools.
• Comprehensive health insurance package.
• Generous paid time off (PTO) policy.
• Retirement savings plan with company match.
• Employee recognition and reward programs.

• Highlight transferable skills: Even if you don't have direct experience in travel management, emphasize any relevant skills you have, such as project management, technical oversight, or experience with similar systems.
• Prepare examples of project management experience: Be ready to discuss your experience managing complex projects, including how you handled risks, communicated with stakeholders, and ensured project deliverables were met.
• Showcase your understanding of operational excellence: Demonstrate your knowledge of Operational Excellence principles and how you've applied them in previous roles to improve processes and efficiency.
• Be prepared to talk about change management: Given the role's focus on implementing new business and managing change, be ready to discuss your approach to change management and how you've handled similar situations in the past.
• Emphasize your ability to work with cross-functional teams: The ability to collaborate effectively with various teams, including sales, solutions, operations, and IT, is crucial. Prepare examples that demonstrate your experience and success in such environments.
• Research the company and industry: Understand the current trends and challenges in the travel management industry and be prepared to discuss how you see yourself contributing to the company's mission and goals.
• Practice your technical skills: Ensure you are proficient in Excel and any other technical tools mentioned in the job description. Practice scenarios or questions related to these skills to feel confident during the interview.