Property Adjuster - Field Estimating - Northern Milwaukee Metro to Northeast Wisconsin

## About the Role As a Property Adjuster - Field Estimating at Allstate, you will embark on a challenging and rewarding journey, providing exceptional service to policyholders. Your primary responsibility will involve traveling to customers' homes to conduct on-site inspections, investigating coverage, preparing estimates, and settling claims promptly and efficiently. You will be an integral part of a team that values empathy, clarity, and commitment to delivering fast, fair, and easy claims processes.

The role of a Property Adjuster is multifaceted, requiring a unique blend of technical expertise, interpersonal skills, and the ability to work independently. You will be responsible for handling virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on water losses, ensuring customers receive the highest level of support and resolution for these specific claims.

Allstate is dedicated to fostering a culture of innovation, continuous improvement, and customer-centricity. As a Property Adjuster, you will be part of this vision, contributing your skills and experience to deliver outstanding results and grow your career in a dynamic and supportive environment.

## What You Will Do - Conduct on-site inspections of properties to assess damage and determine coverage.

• Prepare detailed estimates of damages using Xactimate and other relevant software.
• Investigate claims by performing detailed reviews of damage and interpreting policies.
• Communicate effectively with customers through phone, emails, and video chats to guide them through the claims process.
• Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants.
• Utilize multiple tools and platforms to manage claims efficiently, including estimate tools, job aids, and settlement platforms.
• Maintain accurate and timely documentation of all claim activities in the claims system.
• Travel to customers' homes as required, accessing rooftops and handling a 50-pound ladder when necessary.
• Collaborate with internal teams to ensure seamless claim handling and resolution.
• Stay updated on industry trends, best practices, and company policies to continuously improve claim handling skills.

## What We Are Looking For - 2 years' previous experience as an outside adjuster, highly desired.

• Proficiency in using Xactimate and other relevant software for estimating.
• Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
• Excellent communication and interpersonal skills to provide exceptional customer service.
• Ability to travel to customers' homes and handle virtual claims countrywide effectively.
• Detail-oriented and organized, with a focus on delivering high-quality work.
• Residency in Northern Milwaukee Metro to Northeast Wisconsin for this role.
• Valid driver's license and willingness to travel as part of the job requirements.
• Ability to carry a 50-pound ladder and access up to a 6/12 pitch on a one to two-story roof.

## Nice to Have - Experience with ClaimsX Video Collaboration and other virtual claim handling platforms.

• Knowledge of construction practices and materials to better assess damages.
• Certification in claims adjusting, such as CPCU or AIC, demonstrating expertise and commitment to the field.

## Benefits and Perks - Comprehensive training program designed to help you build a claims foundation and understand the systems and processes in your day-to-day work.

• Ongoing training opportunities for continuous improvement and career growth.
• Competitive compensation package, reflecting your experience and skills.
• Flexible and remote work arrangements, offering a better work-life balance.
• Access to cutting-edge tools and technologies to enhance your work efficiency and effectiveness.
• Opportunity to work with a leading insurance company, known for its innovative approach and customer-centric culture.
• Comprehensive health insurance and other benefits to support your well-being and that of your family.

- Tip: Develop your skills in Xactimate and other estimation software to stand out as a candidate, and be prepared to discuss your experience with these tools during the interview.

• Ensure you have a clear understanding of the claims handling process and the role of a Property Adjuster, and be ready to provide specific examples of your experience.
• Highlight your ability to work independently and think critically, as these are key skills for success in this role.
• Prepare a portfolio or examples of your previous work, such as estimates or claim settlements, to demonstrate your expertise.
• During salary negotiations, consider the total compensation package, including benefits and opportunities for growth, rather than just the base salary.
• Be wary of red flags such as lack of transparency about the role, unrealistic expectations, or lack of support for professional development.