Property Adjuster - Inside - Remote - CST, MST, PST

## About the Role As a Property Adjuster at Allstate, you will be part of a team dedicated to providing exceptional service to policyholders. Working remotely from your home office, your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. This role is critical in ensuring that customers receive the highest level of support and resolution during their times of need. You will be interacting with customers, contractors, and vendors through various software platforms, necessitating strong communication and negotiation skills.

The role of a Property Adjuster is multifaceted, requiring not only technical knowledge of insurance policies and claims procedures but also the ability to empathize with customers who are often experiencing stressful situations. Your work will contribute directly to the satisfaction and loyalty of Allstate's customer base, making this a highly rewarding career path for those who excel in customer service and problem-solving.

In this position, you will have the opportunity to work with a variety of tools and technologies, including Xactimate and ClaimsX Video Collaboration, to efficiently manage claims. Your day-to-day activities will be varied, from conducting virtual inspections and determining coverage to negotiating settlements and ensuring that all documentation is accurate and up-to-date.

## What You Will Do - Virtually inspect property damages and determine the extent of coverage.

• Prepare detailed estimates of repair costs and negotiate settlements with customers, vendors, and other stakeholders.
• Conduct investigations into the cause of damages and assess policyholder compliance with policy terms.
• Utilize software platforms like Xactimate and ClaimsX Video Collaboration to manage claims efficiently.
• Communicate with customers through various channels, including phone calls, email, and text messages, to keep them informed about the status of their claims.
• Develop and maintain a thorough understanding of insurance policies, claim procedures, and legal requirements.
• Collaborate with internal teams, such as underwriting and legal, to resolve complex claims issues.
• Ensure all claims are handled in accordance with company policies and legal standards.
• Participate in training programs to enhance your skills and knowledge in claims handling and customer service.
• Maintain accurate and detailed records of all claims activities.

## What We Are Looking For - 1+ years of experience in customer service, preferably in an insurance or related industry.

• Proficiency in using relevant software for virtual assessments, such as Xactimate.
• Ability to assess property damages and accurately determine claim coverage.
• Excellent negotiation and communication skills to interact with customers and stakeholders remotely.
• Ability to work independently and manage time efficiently in a virtual work environment.
• Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions.
• Residency within the MST/CST/PST time zones.
• Ability to work a flexible schedule, including rotational Saturday duty and occasional extended hours.
• High school diploma or equivalent required; college degree preferred.

## Nice to Have - Previous experience as a property adjuster or in a related role.

• Certification in insurance adjusting or a related field.
• Experience with claims management software and technology.
• Bilingual or multilingual skills to serve a diverse customer base.

## Benefits and Perks - Comprehensive training program to help you build a claims foundation and understand company systems and procedures.

• Opportunity to work remotely with a flexible schedule.
• Access to the latest technology and tools to manage claims efficiently.
• Collaborative and supportive work environment.
• Professional development opportunities to advance your career in the insurance industry.
• Competitive compensation and benefits package.
• Recognition and reward programs for outstanding performance.
• Access to employee assistance programs for work-life balance.

- Ensure you have a stable and secure home workspace that meets Allstate's remote work requirements.

• Familiarize yourself with Xactimate and other software platforms commonly used in property adjusting to stand out as a candidate.
• Highlight any previous experience in customer service, claims handling, or insurance in your application and during interviews.
• Prepare to discuss specific examples of how you have handled complex customer service situations and negotiated resolutions.
• Consider obtaining certifications in insurance adjusting to enhance your candidacy and career prospects.
• Be prepared to ask about the company culture, opportunities for growth, and the typical career path of a Property Adjuster at Allstate during the interview.