Property Claims Examiner II - Wind/Hail

About the Role

The Property Claims team at Mercury Insurance is dedicated to delivering outstanding customer experiences, and as a key member of this team, you'll be expected to embody this commitment. You'll work independently with limited supervision, using your knowledge of company policies, regulatory standards, and procedures to make informed decisions and drive positive outcomes.

What You Will Do

• Investigate and resolve Homeowner's claims of moderate complexity in a prompt and efficient manner, documenting findings with photographs, measurements, and recorded interviews as needed.
• Use imagery and advanced video technology to collaborate with onsite vendors and insureds, identifying damage and writing damage estimates from a virtual setting.
• Compare facts gathered during the investigation against the policy to determine coverage of claim and extend or deny coverage as appropriate.
• Establish reserve amounts within prescribed settlement authority limits and negotiate settlement of claims, recommending claims that exceed personal authority limits to supervisors for approval.
• Communicate effectively and timely with insureds and/or their representatives to resolve issues and ensure customer satisfaction, responding to phone calls, emails, texts, and written communication in a professional and courteous manner.
• Prioritize your responsibilities and manage your claims workload to regularly monitor progress and expenses, ensuring that inventory is resolved to conclusion in a timely and efficient manner.
• Direct, monitor, and review files handled by independent adjusters to conclusion, providing guidance and support as needed.
• Stay up-to-date on industry developments, regulatory standards, and company policies, applying this knowledge to continuously improve your skills and performance.

What We Are Looking For

• Bachelor's degree preferred or equivalent combination of education and experience.
• Ability to obtain state-specific property claims licensing, as required.
• Successful completion of formal property claims training program, which may take place in person, virtually, or a combination of both.
• Prior experience using estimating software like Xactimate.
• Experience in a related field, such as property claims, customer service, construction, restoration, or mitigation.
• Clear and professional communication skills, both written and verbal.
• Bilingual and/or prior military experience is a plus.
• 3-5+ years of equivalent industry experience is preferred.

Nice to Have

• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines.
• Knowledge of insurance industry regulations and standards, such as those related to claims handling and customer communication.
• Familiarity with advanced technologies, such as video conferencing tools and mobile apps, to facilitate remote work and communication.
• Certification in a related field, such as claims adjusting or insurance management.

Benefits and Perks

• Competitive salary and benefits package, with opportunities for professional growth and development.
• Flexible work arrangements, including remote work options and flexible scheduling.
• Access to cutting-edge technologies and tools, including estimating software and advanced video conferencing platforms.
• Ongoing training and support, including formal property claims training programs and industry workshops.
• Collaborative and dynamic work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.

• Develop a strong understanding of property claims adjusting principles, including estimation software like Xactimate, to increase your chances of success in this role.
• Highlight your communication and negotiation skills, as these are critical in resolving claims and delivering exceptional customer service.
• Be prepared to discuss your experience working in a fast-paced, dynamic environment, and how you prioritize tasks and manage multiple deadlines.
• Consider obtaining certifications in related fields, such as claims adjusting or insurance management, to demonstrate your expertise and commitment to the industry.
• Research the company's culture and values, and be prepared to discuss how your own values and work style align with those of Mercury Insurance.
• Prepare examples of your experience working with advanced technologies, such as video conferencing tools and mobile apps, to facilitate remote work and communication.