Property Operations Coordinator

About the Role

The role is based in Colombia and operates on U.S. business hours, offering a unique opportunity for professionals looking to work in a dynamic, international environment. Given the nature of the position, a strong emphasis is placed on the ability to work independently, manage multiple tasks simultaneously, and maintain accurate records across various company systems.

What You Will Do

• Support the Director of Property Management with scheduling, task tracking, reminders, follow-ups, and administrative coordination.
• Track deadlines, recurring responsibilities, project milestones, and open action items to ensure all tasks are completed in a timely manner.
• Organize documents, emails, spreadsheets, reports, checklists, and internal communications to maintain a high level of organization and accessibility of information.
• Maintain accurate records across company systems and ensure all information is properly documented and up-to-date.
• Assist with administrative updates and record management within AppFolio.
• Take ownership of assigned projects from planning through completion, ensuring all tasks are completed efficiently and effectively.
• Create and maintain Standard Operating Procedures (SOPs), templates, workflows, checklists, reporting tools, and process documentation to improve operational efficiency.
• Identify bottlenecks, inefficiencies, missing information, and operational gaps, presenting recommendations and solutions to improve business operations and team efficiency.
• Communicate professionally with tenants, customers, owners, vendors, applicants, and internal team members, providing excellent customer service through phone, email, and written communication.
• Coordinate with local teams when onsite support is required, ensuring seamless execution of operational tasks.
• Learn and manage daily operations within Easy Storage Solutions, handling customer inquiries, managing reservations, rentals, move-ins, move-outs, payments, and lease documentation.
• Resolve billing inquiries, gate access issues, and customer account concerns in a timely and professional manner.

What We Are Looking For

• Highly organized and capable of managing multiple projects simultaneously.
• Naturally proactive and able to identify issues before they become problems.
• Comfortable working independently without constant supervision.
• Process-oriented and enjoys building systems that improve efficiency.
• Strong attention to detail with a commitment to accuracy.
• Reliable, dependable, and able to consistently follow through on commitments.
• Strong customer service mindset with excellent communication skills.
• Experience in a professional environment, preferably in property management, administration, or a related field.
• Strong working knowledge of Google Workspace, including Gmail, Google Drive, Google Docs, and Google Sheets.
• Excellent written and verbal English communication skills.

Nice to Have

• Experience with Easy Storage Solutions or similar software.
• Knowledge of AppFolio or other property management systems.
• Certification in property management or a related field.

Benefits and Perks

• Competitive salary package.
• Opportunity to work remotely from Colombia.
• Professional development and growth opportunities within a dynamic company.
• Access to cutting-edge technology and tools to enhance productivity.
• Comprehensive health insurance and other benefits.
• Generous paid time off and holidays.
• Flexible working hours to accommodate different time zones and personal needs.

• Ensure your proficiency in Excel and Google Sheets is highlighted in your application, as these tools are crucial for the role.
• Showcase your ability to work independently and manage multiple tasks by providing specific examples from your previous experiences.
• Prepare to demonstrate your customer service skills, as this is a key aspect of the position.
• Familiarize yourself with property management software, such as Easy Storage Solutions, to stand out as a candidate.
• Be ready to discuss your experience with process improvement and how you've applied it in previous roles.
• Consider creating a portfolio that showcases your organizational skills and ability to manage multiple projects.