QA Performance Claims Specialist

About the Role

The role will involve working closely with stakeholders to provide technical guidance and training, as well as partnering with the Legal team to ensure that all approved claims meet FTC requirements and truth-in-advertising standards. The QA Performance Claims Specialist will also be responsible for tracking vendor and process performance, identifying trends, and driving corrective actions to improve efficiency and speed to market.

As a remote position, the successful candidate will be expected to work independently and as part of a team, communicating effectively with colleagues and stakeholders across different time zones.

What You Will Do

• Review and assess proposed product performance claims against industry, regulatory, and company requirements
• Validate claimed product features and benefits by analyzing technical substantiation such as clinical studies, technical data sheets, and testing reports
• Guide vendors on required claim support and ensure final approved claims align with the level of substantiation provided
• Partner with Legal to keep approved claims compliant with FTC requirements, truth-in-advertising standards, and expected customer experience
• Provide technical guidance, training, and root-cause-driven CAPA support to resolve recurring claim issues and strengthen stakeholder knowledge
• Track vendor and process performance to identify trends and drive corrective actions and QA process improvements that increase efficiency and speed to market
• Analyze complex technical documents, clinical studies, and large data sets to assess product performance claims
• Develop and implement processes to improve the quality and efficiency of product claim reviews
• Collaborate with cross-functional teams to ensure that product claims are aligned with company goals and objectives
• Identify and mitigate risks associated with product claims and ensure compliance with regulatory requirements

What We Are Looking For

• Strong experience reviewing, analyzing, and interpreting complex technical documents, clinical studies, and large data sets
• Deep knowledge of performance claim substantiation methods, industry standards, and regulatory requirements including FTC, FDA, CPSC, and Prop 65
• Solid background in quality or technical environments, with 5+ years of experience applying quality standards and understanding how product claims and features impact customer experience
• Technical certification or relevant degree preferred, ideally in the physical or natural sciences
• Excellent analytical and problem-solving skills, with the ability to think critically and make sound judgments
• Strong communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels
• Ability to work independently and as part of a team, with a strong sense of initiative and self-motivation
• Proficiency in Microsoft Office and other software applications, with the ability to learn new systems and technologies quickly

Nice to Have

• Experience working in a remote or virtual team environment
• Knowledge of quality management systems and principles, such as ISO 9001
• Familiarity with project management methodologies, such as Agile or Scrum
• Certification in a relevant field, such as quality assurance or regulatory affairs

Benefits and Perks

• Competitive compensation and benefits package
• Opportunities for professional growth and development, with a focus on continuous learning and improvement
• Collaborative and dynamic work environment, with a team of experienced professionals
• Flexible working hours and remote work arrangements, with the ability to work from anywhere in the United States
• Access to cutting-edge technology and tools, with ongoing training and support
• Comprehensive health and wellness program, with a focus on employee well-being and mental health
• Generous paid time off and holiday schedule, with the ability to recharge and relax
• Employee assistance program, with access to counseling and other support services
• Parental leave and family-friendly policies, with a focus on work-life balance
• Tuition reimbursement and professional development opportunities, with a focus on ongoing learning and growth

• To stand out in this role, be prepared to provide specific examples of your experience with technical documentation and data analysis, and highlight your ability to work independently and as part of a team.
• Make sure to review the company's website and social media channels to get a sense of their culture and values, and be prepared to ask informed questions during the interview process.
• As a remote worker, it's essential to have a dedicated workspace and a reliable internet connection, so be prepared to discuss your remote work setup and how you stay organized and focused.
• Don't be afraid to ask about the company's approach to work-life balance and flexible working arrangements, and be prepared to discuss your own needs and expectations.
• Be prepared to provide examples of your experience with quality management systems and principles, and highlight your ability to think critically and make sound judgments.
• Consider creating a portfolio or examples of your work to showcase your skills and experience, and be prepared to walk the interviewer through your thought process and decision-making.
• During the interview, ask about the biggest challenges facing the team or department, and be prepared to discuss how you would approach these challenges and contribute to the company's success.