Quality Assurance Analyst

OppFiOppFi·Remote·Work From Anywhere
Data & Analytics
Excel

WFA Digital Insight

As demand for digital finance platforms surges, the role of Quality Assurance Analysts has become pivotal. With OppFi's commitment to financial inclusion and excellent customer experience, this position stands out in the remote job market. Candidates with strong analytical skills, particularly in Excel, are in high demand. Before applying, it's essential to understand the company's mission and values, which prioritize transparency, innovation, and customer-centricity.

Job Description

About the Role

OppFi is seeking a Quality Assurance Analyst to monitor customer interactions, ensuring quality customer service and adherence to policies and procedures. The ideal candidate will utilize speech analytics technology to evaluate interactions and provide feedback.

Responsibilities

  • Objectively evaluate customer-facing interactions, focusing on compliance guidelines, internal processes, and quality of customer service
  • Review and recommend quality assurance improvements
  • Identify common gaps and trends, providing recommendations to close gaps

About the Company

OppFi is a leading tech-enabled digital finance platform that works with banks to provide financial products and services for everyday Americans, promoting financial health and delivering exceptional customer service.

How to Stand Out

  • Ensure your resume and cover letter highlight your analytical skills, especially in Excel, to stand out as a strong candidate.
  • Familiarize yourself with speech analytics technology to demonstrate your ability to adapt to new tools.
  • Prepare examples of times when you identified and addressed quality assurance gaps in previous roles.
  • Research OppFi's mission and values to show your understanding of the company's commitment to financial inclusion and customer experience.
  • Practice your objective evaluation skills by reviewing sample customer interactions and providing constructive feedback.

This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.