Quality Assurance Specialist
Other
Excel
WFA Digital Insight
As demand for quality assurance specialists grows in the remote job market, SanMar's global role stands out with its focus on credit and Accounts Receivable expertise. With Excel skills in high demand, candidates can leverage their analytical prowess to shine in this position. Before applying, consider how your customer service experience and self-directed work style align with SanMar's expectations.
Job Description
About the Role
The Quality Assurance Specialist will evaluate the quality of inbound and outbound phone calls, monitor desktop activity, and complete aging reviews for Accounts Receivable team members.Responsibilities
- Evaluate customer service, productivity, and job performance through call listening and desktop monitoring
- Prepare phone call evaluations and written summaries for supervisors
- Complete Aging Reviews for Accounts Receivable Representatives
- Maintain accurate reporting spreadsheets and identify potential training opportunities
Requirements
- High School Diploma or GED
- 4-6 years of credit or Accounts Receivable experience
- Previous customer service experience
- Self-directed and organized with excellent communication skills
How to Stand Out
- Be prepared to showcase your Excel skills and experience with data analysis
- Highlight your customer service experience and ability to work independently
- When applying, use the word GRATEFUL and tag RMTI5LjEyMS40MC4xNg== to demonstrate you've read the job post thoroughly
- Emphasize your attention to detail and ability to maintain accurate records
- Prepare examples of how you've identified and addressed quality issues in previous roles
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.