Quality Control Specialist, Transcription (Full-Time)

About the Role

What You Will Do

• Proofread transcripts of legal proceedings, witness interviews, and other complex interactions for accuracy, spelling, grammar, punctuation, and formatting.
• Review transcripts for compliance with applicable legal and customer-specified standards.
• Verify formatting guidelines and template rules are applied consistently across transcripts produced by multiple transcriptionists.
• Transcribe, re-transcribe, and correct transcripts that do not meet standards.
• Develop mastery of proprietary cloud-based transcription platforms and provide actionable feedback to drive product improvement.
• Maintain strict confidentiality of all conversations and documents, adhering to privacy laws and company policies regarding sensitive information.
• Provide excellent customer service and respond to customer inquiries in a timely and professional manner.
• Collaborate with the transcription team to ensure consistent quality and formatting of transcripts.
• Participate in quality control audits to ensure accuracy and quality of transcripts.

What We Are Looking For

• Certified by the American Association of Electronic Reporters and Transcribers (AAERT) or a minimum of one year of experience transcribing digital recordings of courtroom proceedings.
• Knowledge of and experience using transcription equipment and software to facilitate the transcription of digital audio recordings.
• Exceptional attention to detail and strong organizational skills.
• High conscientiousness and a strong internal drive to deliver high-quality work.
• Pattern recognition and the ability to quickly spot deviations from formatting rules and style guides.
• Efficient and deadline-oriented, with the ability to self-motivate and manage varying workloads within allotted timeframes.
• Excellent command of the English language and familiarity with general transcription standards, practices, and formatting guidelines.

Nice to Have

• Ability to type 65 words per minute or faster.
• Experience transcribing legal proceedings and interviews.
• Familiarity with For The Record (FTR) and/or VIQ RC Player.
• Fluency in one or more languages besides English.

Benefits and Perks

• Opportunity to work with a dynamic team that thrives on tempo, teamwork, and technical excellence.
• Competitive salary and benefits package.
• Remote work arrangement with the option to work from home or a remote location.
• Professional development opportunities to develop mastery of proprietary cloud-based transcription platforms.
• Access to cutting-edge technology and transcription software.
• Collaborative and supportive work environment with a strong focus on quality and customer service.

• To stand out in this role, highlight your attention to detail and ability to work efficiently in a fast-paced environment.
• Make sure to have a strong understanding of transcription standards, practices, and formatting guidelines.
• Familiarize yourself with proprietary cloud-based transcription platforms and be prepared to provide feedback for product improvement.
• Be prepared to provide examples of your transcription experience and quality control skills during the interview process.
• Consider obtaining certification from the American Association of Electronic Reporters and Transcribers (AAERT) to increase your chances of being hired.
• Be aware of the importance of confidentiality and adherence to privacy laws and company policies regarding sensitive information.