Quality Review Specialist I (MCS)

About the Role

Day-to-day, you will engage in the meticulous review of data, identifying and correcting errors, and ensuring that all information is up-to-date and compliant with regulatory requirements. Your work will have a direct impact on the efficiency and effectiveness of the production team, contributing to the overall success of the company's operations.

Stewart operates in a fast-paced, dynamic environment, and as such, the ability to adapt to changing circumstances and priorities is crucial. The company prides itself on its inclusive culture, recognizing the value that diverse perspectives and experiences bring to the workplace. This role offers the opportunity to grow professionally within a supportive and innovative team.

What You Will Do

• Conduct thorough reviews of data stored in client files and company production systems to ensure accuracy and quality.
• Analyze quality reports to identify trends, issues, and root causes, making recommendations for process improvements.
• Participate in the implementation of quality processes and procedures to maintain the highest standards of operation.
• Collaborate with the production team to provide operational support throughout the real estate transaction process.
• Identify and solve atypical problems that may arise, using discretion and judgment to modify work practices as necessary.
• Evaluate and select solutions from existing precedents or procedures, communicating complex information effectively to team members and other stakeholders.
• Work under limited supervision, using initiative and independence to achieve results and improve efficiency.
• Act as a resource for less experienced team members, sharing knowledge and expertise to support their development.
• Perform all other duties as assigned by management, contributing to the flexible and adaptive nature of the team.

What We Are Looking For

• High school diploma required; Bachelor’s degree preferred.
• Typically requires 5+ years of related work experience, with a focus on quality assurance, data analysis, or a similar field.
• Strong analytical and problem-solving skills, with the ability to identify and correct errors accurately.
• Excellent communication skills, both written and verbal, with the capacity to explain complex information clearly.
• Ability to work under limited supervision, using discretion and judgment to make decisions.
• Experience with quality processes and procedures, with a commitment to maintaining high standards.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Ability to work collaboratively as part of a team, with a flexible and adaptive approach to changing circumstances.

Nice to Have

• Experience in the real estate or title insurance industry, with knowledge of relevant regulations and practices.
• Familiarity with data analysis tools and software, with the ability to learn and adapt to new systems.
• Certification in quality assurance or a related field, demonstrating a commitment to professional development.
• Bilingual or multilingual skills, enhancing communication with a diverse range of clients and stakeholders.

Benefits and Perks

• Competitive salary, reflecting the importance of this role within the company.
• Eligibility for a comprehensive benefits package, including a variety of health and wellness insurance options and programs.
• Paid time off, allowing for a healthy work-life balance and the opportunity to recharge.
• 401(k) with company match, supporting long-term financial planning and security.
• Employee stock purchase program, providing the opportunity to invest in the company’s future.
• Employee discounts on company services, offering a tangible benefit for employees and their families.
• Remote work stipend, recognizing the importance of a comfortable and productive home working environment.
• Ongoing training and development opportunities, supporting career growth and professional development.

• Highlight your analytical skills: Showcase your ability to analyze data, identify trends, and solve problems in your application and during interviews.
• Emphasize your experience with quality processes: If you have experience with quality assurance or similar roles, make sure to highlight this in your resume and cover letter.
• Demonstrate your ability to work independently: As this role involves working under limited supervision, showcase your ability to work independently and make decisions with discretion.
• Prepare examples of complex problem-solving: Be ready to give specific examples of times when you had to solve atypical problems, and how you approached these challenges.
• Research the company culture: Understand Stewart's commitment to inclusive work environments and employee growth, and be prepared to discuss how you can contribute to and thrive in this culture.
• Practice explaining complex information simply: As you will be required to communicate complex information to various stakeholders, practice explaining technical details in a clear and concise manner.
• Be prepared to discuss your long-term career goals: Stewart invests in the career journey of its employees, so be prepared to discuss your long-term goals and how this role fits into your overall career aspirations.