Quality Review Specialist

About the Role

The day-to-day responsibilities of this role involve a thorough review of data for errors and inaccuracies, identification of trends and issues through quality reports, and participation in implementing quality processes. The Quality Review Specialist works closely with the production team and under direct supervision, following established procedures to solve problems and complete daily tasks.

Stewart values its employees and is committed to helping them grow professionally. As a Quality Review Specialist, you will be part of an inclusive work environment that prioritizes smart growth and employee development.

What You Will Do

• Review data stored in client files and company production systems to ensure accuracy and error-free information.
• Analyze quality reports to identify trends, issues, and root causes, making recommendations for improvement.
• Participate in implementing quality processes to enhance operational efficiency and customer satisfaction.
• Perform a range of support functions to assist in departmental processes and operations.
• Follow clearly defined procedures to complete daily tasks and responsibilities.
• Use basic communication skills to address internal and external clients and team members.
• Collaborate with the production team to ensure seamless transaction processes.
• Utilize existing procedures to solve straightforward problems without consistent need for discretion.
• Contribute to the overall strategy and execution of field-based operations.

What We Are Looking For

• High school diploma required; Bachelor’s degree preferred.
• 0-2 years of related work experience, preferably in a quality assurance or data review role.
• Basic understanding of digital operations and data management principles.
• Excellent analytical and problem-solving skills, with attention to detail.
• Ability to work in a team environment and collaborate with various stakeholders.
• Strong communication skills, both written and verbal.
• Familiarity with quality control processes and procedures.

Nice to Have

• Experience with data analysis tools and software.
• Knowledge of the title and real estate services industry.
• Certification in quality assurance or a related field.
• Previous experience working in a remote environment.

Benefits and Perks

• Competitive salary and benefits package.
• Variety of health and wellness insurance options and programs.
• Paid time off and holidays.
• 401(k) with company match.
• Employee stock purchase program.
• Employee discounts on company services.
• Opportunities for professional growth and development.
• Inclusive and supportive work environment.
• Flexible working hours and remote work arrangements.

• Tailor your resume: Highlight any experience in quality assurance, data review, or a related field, and be sure to include relevant skills such as data analysis and problem-solving.
• Prepare for common interview questions: Practice answering questions about your analytical skills, attention to detail, and experience with quality control processes.
• Showcase your certifications: If you have any certifications in quality assurance or a related field, be sure to mention them in your application and during interviews.
• Demonstrate your knowledge of industry trends: Stay updated on the latest developments in the title and real estate services industry and be prepared to discuss how you can contribute to Stewart’s success.
• Be ready to discuss your experience with remote work: Since this is a remote role, be prepared to talk about your experience working remotely, including any tools or software you’ve used to stay productive and connected with team members.
• Ask about opportunities for growth: During the interview, ask about opportunities for professional development and growth within the company to show your interest in long-term engagement.
• Research the company culture: Before applying, research Stewart’s company culture and values to ensure they align with your own, and be prepared to discuss how you can contribute to and thrive in their work environment.