Quality Specialist - Specialty Pharmacy

About the Role

As a key member of the quality assurance team, the Quality Specialist will be responsible for identifying trends, ensuring adherence to workflow protocols, and partnering with stakeholders to drive process improvements. This role offers the opportunity to work in a dynamic, start-up environment where the successful candidate can help build and shape QA processes from scratch.

House Rx is committed to redefining the specialty pharmacy industry, focusing on transparency, affordability, and quality care. By joining their team, the Quality Specialist will be part of a forward-thinking organization that is passionate about raising standards and making a real difference in patients' lives.

What You Will Do

• Conduct detailed audits of order processing and patient calls to ensure accuracy, compliance, and adherence to company standards
• Document findings clearly and provide actionable feedback to relevant teams
• Track and report on quality metrics and team performance, identifying trends and areas for improvement
• Partner with operations, training, and leadership teams to implement process improvements
• Support the development and maintenance of quality assurance documentation and audit tools
• Assist with the creation and delivery of quality-focused training or coaching materials as needed
• Maintain strong working knowledge of platform workflows, SOPs, and clinic-specific requirements
• Escalate quality concerns and support remediation efforts in real-time
• Ensure that all services delivered meet or exceed House Rx's standards for excellence

What We Are Looking For

• Strong foundation in pharmacy operations and quality assurance
• Experience in processing claims, prior authorizations, and dispensing, with an eye for detail
• Ability to analyze data and synthesize insights
• Proficiency in reporting tools, spreadsheets, and data visualization
• Experience working with specialty medications and understanding the importance of accuracy in every step
• Skilled in identifying errors, inconsistencies, or inefficiencies—and solving them
• Proactive, collaborative, and committed to delivering a consistently excellent patient experience
• Experience with auditing, QA, or compliance is a plus

Nice to Have

• Experience with quality assurance software and tools
• Knowledge of regulatory requirements and industry standards
• Certification in quality assurance or a related field
• Experience working in a remote or start-up environment

Benefits and Perks

• Competitive pay and equity opportunities
• Paid time off and generous parental leave
• Comprehensive healthcare, vision, and dental benefits
• 401k match and retirement savings plan
• Opportunities for professional growth and development
• Remote work environment with flexible scheduling
• Access to cutting-edge technology and tools
• Collaborative and dynamic team environment

• When applying, be sure to highlight your experience with quality assurance and pharmacy operations, and provide specific examples of how you've driven process improvements in previous roles.
• Showcase your proficiency in tools like Excel, and be prepared to demonstrate your data analysis and problem-solving skills.
• Emphasize your ability to work in a fast-paced, dynamic environment, and your commitment to delivering high-quality patient care.
• Be prepared to discuss your experience with regulatory requirements and industry standards, and how you've applied this knowledge in previous roles.
• Consider creating a portfolio that showcases your quality assurance work, including any audits, reports, or process improvements you've led or contributed to.
• When negotiating salary, be sure to research the market rate for Quality Specialists in the remote job market, and be prepared to discuss your expectations and requirements.
• Red flags to watch for include a lack of transparency around company processes or expectations, or a lack of support for professional development and growth.