Rating & Marketing Support - Commercial Lines
WFA Digital Insight
The demand for skilled rating and marketing support professionals in the insurance industry has seen a significant surge, with a 25% increase in job postings over the past year. As companies navigate the complexities of commercial lines, the need for experts who can provide top-notch support has never been more pressing. With the rise of remote work, roles like this one at Insurance Office of America offer a unique blend of flexibility and challenges. Candidates should be prepared to showcase their technical proficiency, excellent customer service skills, and ability to thrive in a fast-paced environment. Before applying, it's essential to understand the company's commitment to creating a respectful culture and work-life balance, as well as its dedication to community service and professional growth.
Job Description
About the Role
The Rating & Marketing Support role is a vital component of Insurance Office of America's Shared Services team, providing essential assistance to agents and account teams across various locations. This position is perfect for individuals who are service-oriented, technically proficient, and able to excel in a collaborative, fast-paced environment. The ideal candidate will have a strong background in commercial lines and be able to work effectively in a remote setting.As a key member of the team, the successful candidate will be responsible for delivering high-quality rating and marketing support, ensuring seamless communication with carrier underwriters, and maintaining up-to-date knowledge of market trends and carrier updates. The role requires a unique blend of technical expertise, excellent communication skills, and the ability to work independently with minimal supervision.
Insurance Office of America is committed to creating a respectful and inclusive work environment, with a strong focus on community service and professional growth. As a remote employee, you will be expected to have a dedicated, distraction-free workspace and be able to work collaboratively with team members across different locations.
What You Will Do
- Deliver rating and marketing support to agents and account teams across IOA locations
- Provide quotes and bind new business and endorsements through multiple carriers
- Build and maintain strong relationships with carrier underwriters through frequent and professional communication
- Stay informed on changes in carrier appetite, coverage options, billing procedures, and system enhancements
- Research and apply marketing solutions tailored to client and carrier needs
- Assist internal teams with coverage, documentation, and procedures to ensure accurate business placement
- Accurately rate new business, remarket renewal accounts, and process endorsements
- Maintain working knowledge of proposal formats and expectations
- Create and implement procedures to enhance rating and marketing efficiency
- Identify and act on opportunities to support business growth
- Track individual productivity, quality, and service standards, and take corrective action when needed
- Provide back-up support to teammates to ensure consistent service excellence
What We Are Looking For
- Previous commercial lines experience
- Excellent organization, multi-tasking, delegation, and decision-making skills
- Outstanding customer service and communication abilities
- Ability to manage high volumes of work with accuracy
- Proficiency with PC and Microsoft suite of applications
- High school diploma
- Strong analytical and problem-solving skills
- Ability to work effectively in a remote environment
- Strong time management and prioritization skills
- Ability to maintain confidentiality and handle sensitive information
Nice to Have
- Previous experience with rating and marketing software
- Knowledge of insurance industry trends and developments
- Certification in insurance or a related field
- Experience working in a fast-paced, dynamic environment
Benefits and Perks
- Competitive salary and bonus potential
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401K with employer match
- Professional growth and career progression opportunities
- Respectful culture and work/family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
- Remote work flexibility and autonomy
- Opportunities for ongoing training and development
- Recognition and reward for outstanding performance
How to Stand Out
- Be prepared to showcase your technical proficiency in Excel and other Microsoft applications, as well as your experience with commercial lines and rating software.
- Highlight your excellent customer service skills and ability to communicate effectively with carrier underwriters and internal teams.
- Emphasize your ability to work independently and manage high volumes of work with accuracy in a remote environment.
- Make sure to research Insurance Office of America's company culture and values, and be prepared to discuss how you can contribute to and thrive in this environment.
- Be prepared to provide specific examples of times when you have gone above and beyond to support business growth and deliver exceptional results.
- Consider creating a portfolio or examples of your work to demonstrate your skills and experience in rating and marketing support.
- Don't be afraid to ask about the company's approach to remote work and how they support employees in this setting.
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