Regional Billing Coordinator - Remote

About the Role

The day-to-day activities of this role include performing mid-month and month-end billing reconciliation between the Laboratory Information System (LIS) and the Billing Information System (BIS), responding to inquiries from the central billing office, and utilizing Business Intelligence (BI) reporting to identify trends in billing and payer denials. The Regional Billing Coordinator will also be responsible for managing client bills, accounts receivable, and collections to meet defined targets.

This role is an excellent opportunity for individuals with a background in medical billing to join a dynamic team and contribute to the financial operations of a leading healthcare company. Sonic Healthcare USA values its team members and offers a supportive and inclusive environment that fosters growth and development.

What You Will Do

• Perform mid-month and month-end billing reconciliation between LIS and BIS to ensure accuracy and timeliness.
• Respond to inquiries and requests from the central billing office in a timely and accurate manner.
• Utilize BI reporting to identify billing and payer denial trends, providing insights for process improvements.
• Communicate changes related to physicians, clients, managed care agreements, client bill arrangements, and changes in test offerings to relevant parties.
• Manage client bills, AR aging, and collections to meet defined targets, ensuring effective financial management.
• Present specific reporting metrics on a daily, weekly, monthly, and quarterly basis to stakeholders.
• Provide all information received from payers to the centralized billing office, ensuring seamless communication.
• Communicate with lab personnel to provide customer/client service, addressing queries and concerns promptly.
• Complete annual training programs within the required timeframe and regularly attend meetings to stay updated on best practices and regulatory requirements.
• Maintain the strictest confidentiality in handling Protected Health Information (PHI), adhering to HIPAA, Safety, and OSHA regulations.
• Perform other duties as assigned by the supervisor or management team.

What We Are Looking For

• High school diploma or equivalent required.
• 4 years of medical billing experience with exposure to charge entry, posting, claims processing, and collections.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong analytical and problem-solving skills, with the ability to identify and resolve billing discrepancies.
• Excellent communication and customer service skills, with the ability to work effectively with laboratory personnel and the central billing office.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong organizational skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Knowledge of HIPAA regulations and guidelines for handling PHI.

Nice to Have

• Experience with Laboratory Information Systems (LIS) and Billing Information Systems (BIS).
• Certification in medical billing, such as CMBS or CPB.
• Knowledge of managed care agreements and client bill arrangements.

Benefits and Perks

• Appreciation for your work and a feeling of satisfaction that you’ve helped people.
• Opportunity to grow in your profession, with access to training and development programs.
• Free lab services for you and your dependents, promoting health and wellness.
• Work-life balance, including Paid Time Off and Paid Holidays, ensuring you have time to recharge.
• Competitive benefits, including medical, dental, and vision insurance, to protect your health and well-being.
• Help saving for retirement, with a 401(k) plus a company match, securing your financial future.
• A sense of belonging – we’re a community that values diversity and inclusion, making you feel part of a team.

• Ensure your resume and cover letter are tailored to the medical billing field, highlighting your experience with Excel and any relevant certifications.
• Be prepared to provide specific examples of your experience in billing reconciliation, trend analysis, and customer service during the interview.
• Familiarize yourself with HIPAA regulations and guidelines for handling PHI to demonstrate your understanding of confidentiality and compliance.
• Practice your analytical and problem-solving skills, as you will be asked to resolve billing discrepancies and identify trends.
• Research Sonic Healthcare USA’s values and mission to understand the company culture and how you can contribute to it.
• Prepare questions to ask during the interview, such as what a typical day looks like, opportunities for growth, and the team you will be working with.