Regional Closing Manager - Mountain Region

About the Role

The mortgage industry is rapidly evolving, with changing regulations and technological advancements. As a Regional Closing Manager, you must stay informed about industry developments and adapt processes accordingly. Your analytical and organizational skills will be essential in managing the closing request pipeline, implementing guidelines, and designing workflows to streamline productivity.

CCM CrossCountry Mortgage, LLC is a leading distributed retail mortgage lender, dedicated to providing exceptional customer service and fostering a culture of growth and development. As a Regional Closing Manager, you will be part of a dynamic team, working together to achieve company objectives and drive success.

What You Will Do

• Manage the closing request pipeline and rush request inbox to ensure timely closings
• Provide support and training to the Closing team, promoting a culture of excellence and continuous improvement
• Implement guidelines for the Closing team, ensuring compliance with investor, agency, federal, and state requirements
• Design and implement workflows to streamline productivity and efficiency, leveraging your knowledge of Excel and process optimization
• Produce and deliver reports to senior management, tracking productivity, quality, and efficiency metrics
• Collaborate with delivery teams to ensure the funded pipeline is purchased in a timely manner
• Build relationships with branch managers and sales teams, providing guidance and support as needed
• Ensure the team meets acceptable turnaround requirements, implementing corrective actions when necessary
• Develop ideas to improve operations and procedures, driving innovation and process optimization
• Monitor defects and trends around closing, creating action plans for improvement and implementing corrective measures

What We Are Looking For

• High School diploma/GED or equivalent; bachelor's degree and/or equivalent combination of education/experience preferred
• Minimum of 5 years' experience in mortgage closing, with a proven track record of success
• Minimum of 3 years' management experience in mortgage closing, demonstrating leadership and team management skills
• Knowledge of state and federal laws pertaining to the mortgage industry, including RESPA, TILA, and ECOA
• Excellent communication skills, with the ability to effectively interact with internal and external stakeholders
• Ability to close FHA/VA/USDA and Conventional loans according to required guidelines
• Excellent analytical and organizational skills, with the ability to organize operations for short-term and strategic planning
• Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint

Nice to Have

• Experience with mortgage closing software and technology platforms
• Certification in mortgage closing or a related field, demonstrating expertise and commitment to the industry
• Knowledge of quality control processes and procedures, with a focus on continuous improvement

Benefits and Perks

• Competitive compensation plan, with opportunities for growth and development
• Robust benefits package, including medical, dental, vision, and 401K
• Company-provided short-term disability, employee assistance program, and wellness program
• Opportunities for professional growth and advancement within the company
• Remote work arrangements, with flexible scheduling and work-life balance
• Access to cutting-edge technology and tools, enabling you to stay up-to-date with industry developments
• Collaborative and dynamic work environment, with a team of experienced professionals

• Develop a strong understanding of federal and state laws regulating the mortgage industry, including RESPA, TILA, and ECOA, to ensure compliance and avoid potential pitfalls.
• Showcase your expertise in Excel and process optimization, highlighting your ability to design and implement efficient workflows and manage the closing request pipeline.
• Prepare examples of your experience in mortgage closing, including challenges you've faced and successes you've achieved, to demonstrate your skills and knowledge to potential employers.
• Research CCM CrossCountry Mortgage, LLC, and the mortgage industry, to understand the company's values, mission, and goals, and to be prepared for common interview questions.
• Be prepared to discuss your experience with quality control processes and procedures, and how you've implemented corrective actions to improve closing processes and reduce defects.
• Consider obtaining certification in mortgage closing or a related field to demonstrate your expertise and commitment to the industry, and to enhance your career prospects.