Relationship Manager
WFA Digital Insight
As remote work gains traction, demand for skilled relationship managers in the digital space has soared. With 35% of businesses now operating remotely, the need for professionals who can build and maintain strong client relationships is more pressing than ever. Petpooja, a key player in the restaurant billing and services sector, is seeking a Relationship Manager to drive growth and customer satisfaction. To succeed in this role, candidates will need a unique blend of sales, marketing, and digital skills, as well as a deep understanding of the restaurant industry and its challenges. Before applying, it's essential to consider the fast-paced nature of this position and the importance of building trust with clients.
Job Description
About the Role
The Relationship Manager role at Petpooja is a dynamic and challenging position that requires a unique blend of sales, marketing, and digital skills. As a key member of the team, you will be responsible for driving the growth of Petpooja's customer base, building strong relationships with restaurant owners, and identifying new business opportunities. Your day-to-day activities will involve a mix of sales, marketing, and customer support, as you work to understand the needs of Petpooja's clients and provide tailored solutions to meet those needs.In this role, you will be working closely with the sales and marketing teams to identify new business opportunities and develop strategies to drive growth. You will also be responsible for building and maintaining strong relationships with existing clients, ensuring that their needs are met and that they are satisfied with the services provided by Petpooja.
The success of Petpooja depends on the ability of its Relationship Managers to build trust with clients and provide exceptional customer service. As such, this role is critical to the company's continued growth and success.
What You Will Do
- Actively sell the Petpooja Restaurant Billing Platform and associated Value-Added Services (VAS) to new and existing clients
- Generate leads through cold calling, field visits, and market references
- Build and nurture strong relationships with restaurant owners by understanding their business needs and offering tailored solutions
- Sign up restaurants by closing contracts and responding to inquiries from both new and existing clients
- Organise and participate in promotional events and local marketing activities to boost brand visibility and drive referrals
- Take ownership of operational and administrative aspects of sales, including reporting, process optimisation, and system improvements
- Regularly update management with performance insights and recommendations for enhancing business relationships and improving service delivery
- Meet and exceed sales targets (product and VAS), demos, and visit goals through strategic daily planning and execution
- Establish a strong reference market by maintaining long-term relationships with onboarded clients
- Resolve client issues effectively using the escalation matrix and ensure high levels of customer satisfaction
What We Are Looking For
- Bachelor's degree in a relevant field (preferred)
- 1-4 years of professional experience in sales, marketing, or a related field
- Strong problem-solving skills and a customer-oriented mindset
- Knowledge of customer relationship management (CRM) practices and influencing skills
- Presentability and fluent communication skills
- Ability to work independently and as part of a team
- Strong organisational and time management skills
- Ability to adapt to changing circumstances and priorities
Nice to Have
- Experience in the restaurant or hospitality industry
- Knowledge of digital marketing and sales strategies
- Certification in sales, marketing, or a related field
- Proficiency in CRM software and other sales tools
Benefits and Perks
- Competitive salary and incentives
- Opportunity to work with a growing and innovative company
- Professional development and growth opportunities
- Flexible working hours and remote work options
- Access to the latest sales and marketing tools and technologies
- Collaborative and dynamic work environment
- Recognition and reward for outstanding performance
- Comprehensive benefits package, including health insurance and paid time off
How to Stand Out
- Be prepared to provide specific examples of your sales and marketing experience, and how you have used these skills to drive growth and customer satisfaction in previous roles.
- Develop a strong understanding of the restaurant industry and its challenges, and be prepared to discuss how you can help Petpooja's clients overcome these challenges.
- Make sure you have a professional online presence, including a LinkedIn profile and other relevant social media accounts.
- Practice your presentation and communication skills, as these will be critical in this role.
- Research Petpooja and its competitors, and be prepared to discuss your findings and how they relate to the role.
- Be prepared to discuss your experience with CRM software and other sales tools, and how you have used these tools to drive sales and customer satisfaction.
- Consider creating a portfolio or examples of your work, to demonstrate your skills and experience to potential employers.
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