Remote Administrative Assistant - National Accounts

## About the Role As a remote administrative assistant with Carter Lumber, you'll play a pivotal role in supporting the national accounts design team. Your day-to-day tasks will involve managing data entry for complex projects, maintaining standard operating procedures, and ensuring seamless communication with internal and external customers. You'll be part of a dynamic team that values discipline, organizational skills, and a strong belief in the company's mission and goals. The role of an administrative assistant is multifaceted, requiring a unique blend of technical, administrative, and interpersonal skills. At Carter Lumber, you'll have the opportunity to work with a variety of stakeholders, from design teams to manufacturing locations, ensuring that your work has a direct impact on the company's operations. In this position, you'll report to a designated supervisor and work closely with the national accounts design team. Your ability to work independently, manage competing priorities, and maintain confidentiality will be essential in this role. ## What You Will Do - Manage data entry for complex projects, ensuring accuracy and attention to detail - Develop and maintain standard operating procedures to enhance efficiency and productivity - Take notes during meetings and organize information into OneNote for easy access - Create projects in MiTek Management to track work and progress - Support the maintenance of document filing systems, ensuring compliance and organization - Communicate effectively with internal and external customers, addressing queries and concerns - Participate in training sessions to educate teams on process and procedures - Troubleshoot and problem-solve, escalating issues as necessary - Maintain customer databases and contacts, ensuring data integrity and accuracy - Support the development of standard operating procedures and maintain document filing systems ## What We Are Looking For - 2+ years of experience in an administrative role, preferably in a remote or virtual setting - Proficiency in Microsoft Office 365, including Outlook, OneNote, and file explorer - Experience with data entry, document management, and customer database maintenance - Strong organizational and time management skills, with the ability to prioritize tasks - Excellent communication and interpersonal skills, with a focus on customer service - Ability to work independently, manage competing priorities, and maintain confidentiality - High school diploma or equivalent required; degree in business administration or related field preferred - Authorization to work in the United States ## Nice to Have - Experience with project management tools, such as MiTek Management or similar software - Familiarity with customer relationship management (CRM) systems - Certification in administrative assistance or a related field - Experience working in a fast-paced, dynamic environment with multiple stakeholders ## Benefits and Perks - Health, dental, and vision insurance (single and family plans) available after 30 days of employment - Short-term and long-term disability insurance - Company-paid life insurance and accidental death and dismemberment (AD&D) insurance - Optional supplemental life insurance - Company-match 401(k) retirement plan - Vacation time and paid holidays - Opportunities for professional growth and development - Remote work stipend and equipment reimbursement

- Ensure you have a reliable internet connection and a dedicated workspace for remote work.

• Develop your proficiency in Microsoft Office 365, particularly in Outlook, OneNote, and file explorer.
• Showcase your organizational skills by creating a sample project plan or workflow, demonstrating your ability to prioritize tasks and manage competing priorities.
• Prepare to discuss your experience with data entry, document management, and customer database maintenance.
• Research Carter Lumber's company culture and values to understand their mission and goals, and be prepared to explain how your skills and experience align with these principles.
• Be prepared to provide examples of times when you had to troubleshoot and problem-solve in a fast-paced environment.