Remote Audio Visual Collaboration Support Specialist
WFA Digital Insight
The demand for remote audio visual collaboration support specialists has grown significantly, with companies like Kyndryl leading the charge. As the shift to remote work continues, skills in digital collaboration tools and technical support are in high demand. With the global virtual events market expected to reach $774 billion by 2027, professionals with expertise in AV endpoint management and troubleshooting are poised for success. Kyndryl, a pioneer in mission-critical technology systems, offers a unique opportunity for growth and development. Before applying, candidates should be aware of the importance of a growth mindset, customer-focused approach, and experience in providing analysis and solutions for tech issues.
Job Description
About the Role
The Remote Audio Visual Collaboration Support Specialist role at Kyndryl is a project-based position that requires expertise in providing technical support for audio visual endpoints, including Microsoft Teams Rooms, Cisco Room Kit, and Webex devices. As a specialist, you will be responsible for monitoring device health and performance, troubleshooting issues, and providing real-time remote supervision and support for high-visibility meetings. You will work closely with onsite technicians, facilities personnel, and other stakeholders to ensure seamless collaboration and communication.The role involves deep involvement throughout the lifespan of a project, from setup and onboarding to maintenance and troubleshooting. You will have the opportunity to work with a variety of technologies and platforms, including Logitech Rally and Tap systems, Poly Studio, and other collaboration endpoints. Your expertise will be invaluable in helping clients achieve their goals and objectives.
Kyndryl is a leading provider of technology services, with a focus on mission-critical systems that drive business advantage. The company is committed to providing a flexible and supportive work environment that prioritizes employee well-being and growth.
What You Will Do
- Provide remote support for AV endpoints, including Microsoft Teams Rooms, Cisco Room Kit, and Webex devices
- Monitor meeting room device health and performance through management platforms such as Teams Admin Center, Cisco Control Hub, or vendor-specific portals
- Troubleshoot audio, video, and connectivity issues collaboratively with onsite technicians or facilities personnel
- Offer real-time remote supervision and support for high-visibility or executive meetings
- Manage configuration, registration, and software updates for AV devices and peripherals
- Assist in remote equipment setup, onboarding, installation guidance, and coordination with local IT for new room rollouts
- Document troubleshooting steps, incident resolution, and preventive maintenance procedures in ServiceNow Incident Management module
- Maintain accurate inventory records of AV hardware and licenses
- Provide feedback to the engineering and operations teams for continuous improvement of the AV environment
- Collaborate with cross-functional teams to ensure seamless integration and support
What We Are Looking For
- Experience in providing technical support for audio visual collaboration tools and devices
- Strong knowledge of AV endpoints, including Microsoft Teams Rooms, Cisco Room Kit, and Webex devices
- Excellent troubleshooting and problem-solving skills
- Ability to work collaboratively with onsite technicians, facilities personnel, and other stakeholders
- Strong communication and customer service skills
- Experience with management platforms such as Teams Admin Center, Cisco Control Hub, or vendor-specific portals
- Familiarity with ServiceNow Incident Management module
- Strong organizational and time management skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong attention to detail and ability to maintain accurate records and documentation
Nice to Have
- Experience with Logitech Rally and Tap systems, Poly Studio, and other collaboration endpoints
- Familiarity with cloud-based collaboration platforms and tools
- Certification in AV technology or a related field
- Experience working in a remote or distributed team environment
Benefits and Perks
- Opportunity to work with a leading provider of technology services
- Flexible and supportive work environment that prioritizes employee well-being and growth
- Access to cutting-edge technologies and tools
- Collaborative and dynamic team environment
- Professional development and growth opportunities
- Competitive compensation and benefits package
- Remote work stipend and equipment allowance
- Access to employee resource groups and networking opportunities
- Comprehensive health and wellness programs
How to Stand Out
- Familiarize yourself with the latest AV technology and collaboration tools, including Microsoft Teams Rooms, Cisco Room Kit, and Webex devices.
- Develop strong troubleshooting and problem-solving skills, and be prepared to think critically and outside the box.
- Emphasize your customer service skills and ability to work collaboratively with onsite technicians, facilities personnel, and other stakeholders.
- Highlight your experience with management platforms such as Teams Admin Center, Cisco Control Hub, or vendor-specific portals.
- Be prepared to discuss your experience with ServiceNow Incident Management module and other IT service management tools.
- Showcase your ability to work in a fast-paced environment and prioritize tasks effectively, and highlight your strong attention to detail and ability to maintain accurate records and documentation.
- Consider obtaining certification in AV technology or a related field to demonstrate your expertise and commitment to the field.
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