Remote Banker

About the Role

Day-to-day responsibilities will include managing a wide range of customer transactions, from cash deposits and withdrawals to cheque processing and account transfers, all while maintaining the highest standards of customer service. The role also involves handling inbound calls, resolving customer queries, and escalating issues when necessary.

The bank's commitment to innovation and customer satisfaction creates an exciting environment where creativity and problem-solving skills are valued. Reporting structures are designed to support collaboration and professional development, ensuring that each team member has the opportunity to grow and contribute to the bank's success.

What You Will Do

• Process teller service transactions accurately and efficiently, including cash deposits, cash withdrawals, cheque withdrawals, and accounts transfers.
• Deliver exceptional customer experience through polite and courteous interactions, ensuring customer satisfaction and loyalty.
• Handle additional tasks and assignments as required by the management team.
• Report machine or application errors and cash disputes promptly, following established procedures.
• Check ITM balance and available denominations regularly to ensure smooth operations.
• Ensure effective productivity by meeting or exceeding daily, weekly, and monthly targets set by the management.
• Handle inbound calls according to procedures, guidelines, and schedules set by the organization.
• Escalate customer queries and disputes as necessary, providing solutions or directing customers to appropriate channels.
• Explain ITM services and answer customer questions related to these services.
• Proactively cross-sell various bank products to qualifying customers or callers.
• Adhere to all ADIB policies, the ADIB code of ethics, and customer protection regulations.

What We Are Looking For

• General knowledge of ADIB's institutional and retail banking products and services.
• Knowledge of ADIB's operational policies and procedures.
• Understanding of UAE banking practices, regulations, and risks.
• Familiarity with anti-money laundering regulations issued by the UAE Central Bank and other regulatory advisors.
• Good knowledge of cross-selling skills and the ability to promote bank products effectively.
• Good personal, audio, and video communication skills.
• Team player with the ability to take ownership and demonstrate good judgment in problem handling.
• Proficiency in Excel and other relevant banking software.
• Ability to work on shifts and extra hours when required.

Nice to Have

• Experience in a similar role within the banking sector, preferably in a remote or digital banking environment.
• Certification in banking operations or a related field.
• Knowledge of digital banking platforms and technologies.
• Experience with customer relationship management (CRM) software.

Benefits and Perks

• Competitive salary package.
• Opportunities for professional growth and development within the bank.
• Comprehensive health insurance.
• Remote work stipend to support home office setup.
• Annual leave and public holidays as per UAE law.
• Access to ongoing training and development programs.
• Recognition and reward schemes for outstanding performance.

• Ensure your resume highlights your proficiency in Excel and any other relevant banking software.
• Prepare examples of times when you have delivered exceptional customer service in a fast-paced environment.
• Familiarize yourself with UAE banking regulations and anti-money laundering practices to stand out in the interview.
• Practice your cross-selling skills by researching ADIB's products and services.
• Be prepared to discuss your experience with digital banking platforms and technologies.
• Show enthusiasm for continuous learning and professional development, as this is highly valued in the banking sector.
• Consider creating a professional online presence, such as a LinkedIn profile, to demonstrate your skills and experience to potential employers.