Remote Bilingual Customer Service & Sales Assistant (English & Spanish)

## About the Role The Remote Bilingual Customer Service & Sales Assistant role at Valatam is a dynamic and challenging position that requires a unique blend of sales, customer support, and language skills. As a key member of the team, you will be responsible for delivering exceptional customer service, converting sales opportunities, and maintaining strong relationships with clients. The role is based in Colombia and offers a remote work arrangement, providing the flexibility and autonomy to work from the comfort of your own home.

The day-to-day responsibilities of this role will involve handling inbound calls, emails, and customer inquiries with professionalism and enthusiasm. You will need to be highly organized and able to multitask, as you will be working with multiple clients and managing a high volume of customer interactions. The team at Valatam is supportive and collaborative, and you will have the opportunity to work closely with colleagues to achieve performance goals and customer satisfaction targets.

Valatam is a growing company with a strong focus on customer satisfaction and employee development. The company culture is dynamic and fast-paced, with a strong emphasis on performance metrics and continuous improvement. As a Remote Bilingual Customer Service & Sales Assistant, you will be an integral part of the team and will have the opportunity to contribute to the company's growth and success.

## What You Will Do - Deliver exceptional customer service by handling inbound calls, emails, and customer inquiries with professionalism and enthusiasm - Educate potential customers on available services, procedures, and solutions while creating a positive customer experience - Build strong customer relationships and represent the brand professionally during every interaction - Convert qualified inbound and outbound sales opportunities into booked services while maintaining strong sales performance and close-rate metrics - Follow established sales processes, contact center procedures, and quality standards to ensure operational excellence - Accurately document customer interactions and maintain records within CRM and internal systems - Collaborate with team members to achieve performance goals, customer satisfaction targets, and key business KPIs - Demonstrate reliability, accountability, and consistent attendance while thriving in a fast-paced remote sales environment - Utilize Excel, Google Workspace, and CRM tools to manage customer interactions and sales performance

## What We Are Looking For - Fluent English (C1/C2) and Spanish language skills - 1-2 years of experience in Sales, Customer Service, Call Center, Customer Success, or Business Development - Strong communication and problem-solving skills - Comfortable using Google Workspace, Microsoft Office, and CRM tools - KPI-driven, agile, and coachable - Available to work rotating 8-hour shifts (40 hours/week), including possible weekends - Home Office Requirements: Laptop (2010 or newer) with 8GB RAM, internet speed of 50 Mbps or higher, and a backup connection - Second monitor preferred - Quiet and professional workspace

## Nice to Have - Experience with sales performance metrics and customer satisfaction targets - Knowledge of contact center procedures and quality standards - Familiarity with CRM tools and customer relationship management - Certification in customer service or sales

## Benefits and Perks - Competitive salary (based on experience and qualifications) - Direct annual bonuses and performance-based commissions (top performers can earn up to $45,000+ annually) - Monthly medical insurance stipend (after eligibility requirements are met) - Birthday and Anniversary bonus - Gym & wellness allowance - Unlimited online fitness classes - Company celebrations and holiday events - Long-term remote career opportunities with international clients - Priority access to fixed schedules - Greater earning potential - Career growth opportunities, including salary increases, additional bonus structures, and leadership responsibilities

- Develop a strong understanding of the company's products and services to effectively communicate with customers and convert sales opportunities - Improve your language skills by taking online courses or language exchange programs to enhance your fluency in English and Spanish - Familiarize yourself with CRM tools and customer relationship management to effectively manage customer interactions and sales performance - Create a dedicated home office space that is quiet, professional, and free from distractions to ensure a productive and successful remote work experience - Be prepared to work in a fast-paced environment and adapt to changing circumstances, such as rotating shifts and high volumes of customer interactions - Develop a strong portfolio of customer service and sales experience to showcase your skills and achievements to potential employers - Research the company culture and values to ensure alignment with your own goals and expectations