Remote Care Coordinator - Veterinary

About the Role

The role requires strong organizational skills, excellent active listening skills, and the ability to work in a dynamic and fast-paced environment. You will be utilizing multiple programs and platforms, including Zendesk, Vetspire, Slack, and Google, to document client interactions, communicate with team members, and manage administrative tasks.

Bond Vet is committed to providing a supportive and inclusive work environment, with a focus on learning and development, career pathing, and empowerment. As a Remote Care Coordinator, you will be an integral part of the team, working to strengthen the human-animal bond through better pet care.

What You Will Do

• Provide top-notch client experience while answering a high volume of incoming calls from existing and prospective clients
• Review and respond to a high volume of emails focused on sending and receiving medical records
• Triage and route calls to virtual nurses or clinic team members as needed
• Assist with various administrative tasks such as clinic reschedules
• Utilize multiple programs and platforms to document client interactions
• Communicate with virtual nurses and clinic team members using Slack and Google platforms
• Manage and prioritize a significant volume of emails on a daily basis
• Handle a dynamic and fast-paced work environment while maintaining a high level of professionalism and customer service
• Meet and exceed call and email performance goals

What We Are Looking For

• At least 1 year of experience in a high-volume call center environment, preferably in the health industry
• Strong ability to manage and prioritize a significant volume of emails on a daily basis
• Proficiency in call routing and effective communication with team members
• Experience with administrative tasks, including appointment scheduling and rescheduling
• Familiarity with using customer relationship management (CRM) software such as Zendesk and Vetspire
• Comfortable using communication platforms like Slack and Google to liaise with remote team members and clinic staff
• Excellent active listening skills to ensure client needs are met effectively and efficiently
• Ability to handle a dynamic and fast-paced work environment while maintaining a high level of professionalism and customer service
• Strong organizational skills and the capacity to meet and exceed call and email performance goals

Nice to Have

• Previous experience in the veterinary industry
• Familiarity with Google platforms and tools
• Experience with time management and prioritization in a remote work environment
• Certification in customer service or a related field

Benefits and Perks

• Support for your physical and mental wellness: medical, dental & vision plan options and access to mental health support programs
• Time for you and loved ones: great PTO, fully paid parental leave over your time at Bond, discounted Bond Vet services for pets
• Dedication to your financial future: competitive pay and 401k match
• A place to grow: culture that is centered in learning and development, career pathing, mentorships, empowerment and trust
• Remote work environment with flexible scheduling
• Access to cutting-edge technology and tools
• Opportunities for professional growth and development

• Tip: Make sure to highlight your customer service skills and experience in your application, as this is a key aspect of the Remote Care Coordinator role.
• Be prepared to talk about your experience with CRM software and communication platforms, and how you have used them in previous roles.
• Showcase your ability to work in a fast-paced environment and prioritize multiple tasks at once.
• Emphasize your strong organizational skills and attention to detail, as these are essential for success in this role.
• Consider adding a portfolio or examples of your work to your application, to demonstrate your skills and experience in action.
• Research the company culture and values, and be prepared to talk about how you align with them.
• Be prepared to negotiate your salary and benefits, and have a clear understanding of your worth and what you are looking for in a role.