Remote Collector

About the Role

Day-to-day, the Remote Collector will be responsible for reviewing and analyzing accounts receivable, identifying trends and patterns, and developing strategies to improve collection rates. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work independently and as part of a team.

The Remote Collector will be reporting to a team lead and will be an integral part of the revenue cycle management team. The team's goal is to ensure that all accounts receivable are managed efficiently and effectively, and that all claims are processed and paid in a timely manner.

What You Will Do

• Manage assigned A/R buckets and maintain productivity standards
• Follow up on unpaid, rejected, or denied claims in a timely manner
• Submit appeals with appropriate documentation to resolve denials and underpayments
• Review EOBs for accuracy and identify payment variances
• Monitor timely filing limits and prioritize high-dollar accounts
• Identify denial trends and escalate systemic payer issues to leadership
• Verify patient eligibility, benefits, coverage limitations, deductibles, co-insurance, and out-of-pocket responsibilities prior to date of service
• Collaborate with other teams to resolve payment issues and improve collection rates
• Analyze data and trends to identify areas for improvement
• Develop and implement strategies to improve collection rates and reduce bad debt
• Stay up-to-date with industry trends and changes in regulations and laws

What We Are Looking For

• At least 3 years of relevant experience in accounts receivable or a related field
• Strong knowledge of insurance verification and billing procedures
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Strong analytical and organizational skills
• Experience with digital tools and software, such as billing systems and electronic health records
• High school diploma or equivalent required, degree in a related field preferred
• Certification in medical billing or a related field preferred

Nice to Have

• Experience with electronic health records and practice management systems
• Knowledge of ICD-10 and CPT coding
• Experience with data analysis and reporting
• Certification in accounts receivable or a related field

Benefits and Perks

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• Opportunities for professional growth and development
• Remote work arrangement with flexible scheduling
• Access to digital tools and software to support remote work

• Be prepared to provide specific examples of your experience in managing accounts receivable and insurance follow-up.
• Make sure your resume and cover letter are tailored to the job description and highlight your digital skills and knowledge of insurance verification.
• Research the company and be prepared to ask questions about the role and the team during the interview.
• Be prepared to discuss your experience with data analysis and reporting, and how you have used data to improve collection rates.
• Consider obtaining certification in medical billing or accounts receivable to increase your chances of being hired.
• Be prepared to discuss your experience working with electronic health records and practice management systems.
• Make sure you have a strong understanding of ICD-10 and CPT coding, and be prepared to provide examples of how you have used this knowledge in your previous roles.