Remote | Customer Service Specialist with Czech and Slovak (Warsaw, Poland, PL)

About the Role

The role involves assisting customers via phone and email, answering questions about products and services, and helping resolve reported issues. The ideal candidate will have strong communication skills, be empathetic, and have a customer-focused approach. Experience in customer service, healthcare support, or technical assistance will be considered an additional advantage.

The company is currently recruiting for a project related to healthcare and medical devices, specifically supporting patients with diabetes. This is a unique opportunity to be part of a project that makes a real difference in people's lives.

What You Will Do

• Provide customer service and assist with resolving issues related to medical devices
• Answer questions about products and services via phone and email
• Help resolve reported issues and work towards achieving customer satisfaction targets
• Collaborate with the team to ensure high-quality support is provided to customers
• Use MS Office tools and other software to manage customer interactions and resolve issues
• Maintain accurate records of customer interactions and issues resolved
• Participate in training sessions to improve knowledge and skills
• Contribute to the development of the customer service team

What We Are Looking For

• Fluency in Czech and Slovak (C1-C2) and a communicative level of English (B1)
• Strong communication and interpersonal skills
• Experience in customer service, healthcare support, or technical assistance
• Ability to work from home and manage your time effectively
• Strong problem-solving skills and attention to detail
• Ability to work in an international environment and collaborate with colleagues from different countries
• Basic knowledge of MS Office tools and ability to learn new software
• High school diploma or equivalent required

Nice to Have

• Experience working with medical devices or in the healthcare industry
• Certification in customer service or a related field
• Knowledge of additional languages, such as Polish or German
• Experience working in a remote team and managing your time effectively

Benefits and Perks

• Ability to work from the comfort of your own home
• Career development opportunities, with 92% of managers starting their careers as Customer Service Specialists
• Attractive benefits package, including a Multisport card and private healthcare
• Great atmosphere within a supportive team
• Access to extensive training platforms to develop your skills and knowledge
• Opportunity to work on a project that makes a real difference in people's lives
• Equipment provided for remote work
• Internal programs promoting a healthy lifestyle and active, free of charge psychological support

• Tip: Make sure to highlight your experience in handling sensitive customer inquiries and your ability to work effectively in a remote setting.
• To stand out, emphasize your strong communication skills and customer-focused approach.
• Be prepared to answer behavioral questions that demonstrate your problem-solving skills and attention to detail.
• If you have experience working with medical devices or in the healthcare industry, be sure to highlight this in your application.
• When negotiating salary, consider the benefits package and career development opportunities offered by the company.
• Red flag: Be cautious if the company is not transparent about the equipment and software provided for remote work.
• Tip: Use language from the job description in your resume and cover letter to demonstrate your skills and experience.