Remote Customer Support Agent with Dutch and English (Sofia, Bulgaria, BG)

About the Role

In this position, you will be part of a global team that values collaboration, innovation, and customer satisfaction. Your day-to-day tasks will involve responding to customer inquiries, resolving issues promptly, and providing advice and information on clients' products and services. You will also have the opportunity to work with multiple systems, update e-records, and participate in company initiatives that promote teamwork and professional development.

What You Will Do

• Respond to and resolve customer queries via phone, chat, or email
• Provide advice and information on clients' products and services
• Update e-records promptly and accurately
• Navigate multiple systems simultaneously
• Work collaboratively with colleagues to achieve team goals
• Participate in company initiatives and training programs
• Handle customer complaints and escalate issues when necessary
• Meet productivity and quality standards
• Develop and maintain knowledge of clients' products and services
• Stay up-to-date with changes in products, processes, and technology

What We Are Looking For

• Excellent command of spoken Dutch (C1 level)
• Good command of English language (at least B2 level)
• Experience in a contact center or customer-facing role is beneficial
• Proven track record of excellent attendance and time-keeping
• Good computer literacy and ability to learn new systems
• Strong communication and problem-solving skills
• Ability to work independently and as part of a team
• Adaptability and flexibility in a fast-paced environment
• Strong customer service skills and ability to provide solutions

Nice to Have

• Previous experience in the CX industry
• Familiarity with CRM software or other customer support tools
• Certification in customer service or a related field
• Ability to speak additional languages
• Experience with remote work or virtual teams

Benefits and Perks

• Full-time employment with a competitive salary
• 8-hour shifts available
• Social package including additional healthcare insurance, gift vouchers, and sport card discounts
• Opportunities for professional development and career advancement
• Participation in company initiatives, charity activities, and team-building events
• Remote work opportunity with flexible scheduling
• Access to company internal training and development programs
• Entitlement to company internal training and development accordingly to global standards

• Be prepared to highlight your language skills, particularly Dutch and English, in your application and during the interview process.
• Show examples of your excellent customer service skills, such as resolving customer complaints or providing solutions to complex issues.
• Familiarize yourself with the company's values and mission, and be ready to explain how you can contribute to them.
• Practice your problem-solving skills and be prepared to provide examples of times when you had to think critically to resolve an issue.
• Ask about the company's approach to remote work, including tools and resources provided, to ensure a smooth transition into the role.
• Research the company's culture and values to understand their expectations and how you can fit in with the team.