Remote --- Healthcare Customer Service Representative (for internal use)

Teleperformance·Remote(United States)
Support
Excel

WFA Digital Insight

As demand for customer service specialists in the healthcare sector continues to rise, Teleperformance's remote opportunity stands out for its emphasis on employee wellness and engagement. With a competitive wage and comprehensive benefits, this role appeals to those seeking a stable and supportive work environment. Given the current market's emphasis on digital literacy, proficiency in tools like Excel is highly valued. Before applying, candidates should consider their ability to work in a fast-paced, customer-facing environment and be prepared to showcase their problem-solving skills.

Job Description

About the Role

Teleperformance is seeking a Healthcare Customer Service Representative to join their team. This role involves fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns.

Responsibilities

  • Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and/or possible processing payments
  • Track all call-related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required

Benefits

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k, and more)
  • Paid Time Off
  • Employee wellness and engagement programs

How to Stand Out

  • Familiarize yourself with Teleperformance's approach to customer service and be prepared to discuss how you can contribute to their mission.
  • Highlight any experience you have with customer relationship management (CRM) software or similar tools, as well as your proficiency in Excel.
  • Showcase your problem-solving skills by describing a time when you had to de-escalate a difficult customer situation and how you resolved it.
  • Prepare questions to ask during the interview about the company culture, expected growth opportunities, and what a typical day looks like in this role.
  • Consider creating a personal portfolio or examples of your customer service experience to share during the application process.

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